Job Summary: An IT professional focused on technical support, system and hardware maintenance, documentation, and training, serving both internal and external users. Key Highlights: 1. User support and assistance for internal and external users 2. Corrective and preventive maintenance of software and hardware 3. Documentation preparation and training delivery **Main Activities and Responsibilities:** * Respond to user inquiries/tickets and requests from internal and external users; * Perform corrective and preventive maintenance on software and hardware; * Conduct backups and restoration of files and data; * Handle and monitor tickets; * Prepare documentation (SOPs, manuals, etc.); * Deliver training (internal and external); * Provide server support for Windows and Linux. **Prerequisites:** * Bachelor's degree in Computer Science, Information Systems, or related fields **Skills:** * Analytical mindset * Strong communication skills * Teamwork orientation **Desirable:** * Database knowledge (MySQL, SQL Server, or Oracle) * Basic technical English **Working Hours:** * Monday to Friday **Benefits:** Meal allowance of R$ 1.000,00 \- Family Health Plan \- Family Dental Plan \- Transportation Allowance \- Study Grant up to 80% \- Life Insurance \- Profit Sharing \- Gympass (Wellhub) \- Unimed Guaxupé Agreements and Benefits Club.
João Silva
Indeed · HR
João Silva
Indeed · HR
