Provide support to franchisees regarding the clinic's internal management system, clarifying doubts and guiding processes to ensure correct usage and operation of the franchised unit. Act as an interface among units, Business Development Consultants, and the franchisor, directing demands received from units to the respective departments for resolution; Register all reported incidents in the system and monitor resolution deadlines with involved parties (units and internal team) according to defined timelines; Provide first-level support for the clinic's internal management system via telephone, e-mail, and/or remote access; Provide first-level support for the ombudsman channel, guiding patients through the steps required to address their inquiries; Create and send standardized responses to franchisees to confirm receipt of their requests; Analyze, clarify, and resolve cases related to the use of clinics' internal management systems and matters concerning the clinic's operational process flow; Classify, direct, and track cases and/or requests (tickets) requiring assistance from the system's external vendor; Monitor satisfaction surveys regarding support interactions by contacting units to ensure satisfaction with the support provided.
João Silva
Indeed · HR
João Silva
Indeed · HR
