We are specialists in **technological transformation**, combining human expertise with AI to build scalable tech solutions. With over 8,000 CI\&Ters worldwide, we have partnered with more than 1,000 clients throughout our 30-year history. Artificial Intelligence is our reality. **Important**: If you reside in the Metropolitan Region of Campinas, your presence at our city offices is mandatory, per our current attendance policy. At CI\&T, we are seeking a talented individual to join our team, supporting critical payment applications. Your mission will be to ensure the stability, performance, and reliability of systems processing essential business transactions. ***We seek an analytical, proactive individual passionate about solving complex problems in a dynamic, high-impact environment.*** **Key Responsibilities** * Perform troubleshooting and in-depth investigation of failures and issues, such as slowness or inconsistencies in the payment flow (e.g., Pix, Credit/Debit Cards). * Use analytical skills to interpret logs, metrics, and system data, rapidly and accurately identifying root causes of incidents. * Develop and implement bug fixes in Java code, while also optimizing performance and MongoDB queries. * Actively monitor the production environment using observability tools like Dynatrace, and create monitoring tags and dashboards as needed. * Actively participate in problem and incident management, collaborating with partner teams to ensure SLA compliance and application health. * Proactively explore and reverse-engineer unexpected system behaviors, proposing definitive architectural improvements to prevent issue recurrence. **Essential Requirements** * Solid backend development experience with the Java language. * Practical experience troubleshooting production systems. * Experience with NoSQL databases, especially MongoDB. * Familiarity with observability tools (e.g., Dynatrace). * Basic experience with cloud computing services, preferably AWS. * Demonstrated strong analytical capability for diagnosing complex problems—critical in a support context. * Practical experience with Event-Driven Architecture and messaging (Publisher/Subscriber), including understanding of asynchronous flows, queues, topics, and resilience concepts (e.g., retry, dead-letter queue). * Self-Directed and Exploratory Profile: Ability and enthusiasm for navigating legacy codebases, reading dense documentation, analyzing deep logs, and independently learning new tools or complex business rules. **Nice-to-Have** * Knowledge of Incident Management processes and workflows. * Experience with Payment Systems. * Familiarity with the Atlassian ecosystem (Jira) for task, incident, and change management (RDM). **Our Benefits:*** Health and dental insurance; * Meal and food allowance; * Childcare assistance; * Extended parental leave; * Partnerships with gyms and health & wellness professionals via Wellhub (Gympass, TotalPass); * Profit and Results Sharing Program (PLR); * Life insurance; * Continuous learning platform (CI\&T University); * Discount club; * Free online platform dedicated to physical, mental, and overall well-being; * Pregnancy and responsible parenting course; * Partnerships with online course platforms; * Language learning platform; * And many more More details about our benefits here: https://ciandt.com/br/pt\-br/carreiras At CI\&T, inclusion begins at first contact. If you are a person with a disability, it is important to **submit your medical report during the selection process.** *Check which information must be included in the report* *by clicking here.* This ensures we provide the appropriate support and accommodations you deserve. **If you do not yet have the qualifying medical report, don’t worry—we can support you in obtaining it.** We have a dedicated Health and Wellness team, inclusion specialists, and affinity groups ready to support you at every stage. Count on us to walk this journey alongside you.
João Silva
Indeed · HR
João Silva
Indeed · HR
