Omie’s purpose is to bring prosperity to the Brazilian entrepreneurial ecosystem. Therefore, we seek individuals with a growth mindset, valuing profiles that demonstrate adaptability, a collaborative spirit, and motivation driven by innovation and continuous learning. Join the journey of one of the fastest-growing technology companies in the country! **\#JoinOmie** **Responsibilities and Duties** * Provide customer support to Omie PDV clients via chat and phone; * Remotely access client machines when necessary to assist them; * Create step-by-step procedural guides for system tasks—using images and text or videos—to resolve client questions; * Escalate systemic issues and seemingly unsolvable problems to the Product Experts team for validation and resolution; * Redirect chats and calls outside your scope of responsibility to the appropriate departments, helping clients reach the right solution; * Act consultatively and deliver empathetic, human-centered support to all clients. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Business Administration or any technology- or business-related field; * Prior experience in B2B customer support is required; * Knowledge of POS (Point of Sale) systems will be considered a differentiating factor; * Familiarity with Microsoft Office Suite is desirable; * **Availability to work on a rotating 12x36 schedule — from 9:00 AM to 9:00 PM.** **Additional Information** Flexible Benefit/Meal Allowance: BRL 45.00 per business day. Remote Work Allowance. Do you need to work onsite? We offer transportation vouchers. For those arriving by train/metro, we provide a dedicated shuttle service from the station to our office. Bradesco Health Insurance Plan. Amil Dental Insurance Plan. Pharmacy Allowance. Childcare Allowance. Birthday Day Off — celebrate however you like! To maintain physical health and wellness, we partner with apps offering access to accredited gyms. To relax and support mental health, we partner with online therapy and meditation platforms. SESC Partnership — Full Membership. Exclusive discounts at top universities and educational institutions for undergraduate, graduate, and MBA programs. Additionally, Omie Academy is offered free of charge to employees. English-in-Company course partnership. Insurance discount program. Swile Shop: platform offering exclusive discounts. Dell partnership. PPRL (Profit Participation Program). Travel Benefits. Life Insurance. We are a software company that brings prosperity to the Brazilian entrepreneurial ecosystem, unlocking business growth through a platform that solves any management complexity — simply, intuitively, and efficiently. Omie seeks professionals capable of further amplifying results within an organizational culture grounded in trust, transparency, and loyalty among teams, partners, and customers. We look for individuals with a growth mindset, valuing profiles that demonstrate adaptability, collaboration, and motivation fueled by innovation and lifelong learning. **We are all \#OmieLovers!** We believe **EVERYONE** should feel welcomed, safe, and fulfilled while being their best selves. That’s why all our opportunities are open to all individuals, actively valuing and promoting inclusion and diversity.
João Silva
Indeed · HR
João Silva
Indeed · HR
