**Responsibilities**: * Contact clients to negotiate outstanding debts, track payments, and send invoices; * Assist clients via digital platforms and WhatsApp, providing prompt and efficient support; * Maintain up-to-date records in the system to ensure proper case tracking; * Support the finance department in receivables routines, reconciliation, and delinquency control; * Prepare reports and provide strategic information to support management; * Collaborate with other departments, always focusing on customer satisfaction and positive results. **Requirements**: * Prior experience in collections and/or customer service; * Strong verbal and written communication skills; * Organization, responsibility, and goal orientation; * Proficiency in Excel and digital customer service tools; * Ability to interact effectively with diverse audiences and resolve requests empathetically and professionally. **Preferred Qualifications**: * Experience with WhatsApp Business, CRM or ERP, Cloud-based systems; * Experience in collections for recurring services. The company offers: \- Allowance: BRL 420 \- Equipment \- Vacation after 6 months \- Wellhub \- Conexa\- Digital health platform \- English course (50/50 cost-sharing) Compensation: BRL 3\.500,00 \- BRL 3\.800,00 per month Benefits: * Remote work * Meal allowance Work location: Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
