Inside Sales Representative

Description

**About Klean Clean** Klean Clean Cleaning Solutions is a premium company specializing in residential and commercial cleaning in the United States. With over 10 years in the market and more than 70,000 service deliveries completed, we are recognized for excellence in customer service, well-structured processes, and the use of technology to deliver a differentiated experience. We are in a growth phase and seeking high-performance professionals who wish to build a career in a fully remote, results-oriented environment with real development opportunities. **Position** Inside Sales Representative **Employment Type** * 100% Remote * Full-time * Monday to Friday * Business hours (EST \- United States) **Position Objective** The Inside Sales Representative will be responsible for converting leads into customers, identifying new business opportunities, and managing the entire sales process—from initial contact through to deal closure. The professional will interact directly with U.S.-based customers via phone, e\-mail, chat, and videoconferences to offer customized solutions and contribute to the company’s growth. **Key Responsibilities** * Manage and convert inbound leads from marketing campaigns and the chat platform. * Prospect new customers (outbound) via phone, e\-mail, and digital channels. * Identify customer needs and offer the most suitable solution. * Prepare commercial proposals and negotiate contracts. * Manage the entire sales funnel using CRM (Kommo). * Log activities, opportunities, and follow\-ups in the CRM. * Execute strategic follow\-up cadences to increase conversion rates. * Achieve and exceed monthly sales targets and established KPIs. * Collaborate with the operations team to ensure an efficient onboarding process. * Provide feedback on lead quality and opportunities to improve marketing campaigns. * Maintain a high standard of customer service and relationship management. **Mandatory Requirements** * Fluent English (C1 or higher), both written and spoken. * 3 to 5 years of proven experience in Inside Sales. * Experience in consultative sales. * Excellent verbal and written communication skills. * Experience using CRM for sales pipeline management. * Organization, discipline, and ability to work independently in a remote environment. * Consistent track record of meeting or exceeding sales targets. * Comfort conducting calls, online meetings, and negotiations in English. **Preferred Qualifications** * Experience in residential services or B2C sectors. * Experience with Kommo CRM. * Familiarity with Jobber or Field Service Management software. * Experience selling to the North American market. * Experience working in recurring-service businesses (subscriptions or recurring contracts). **Desired Competencies** * Highly commercial, results-driven profile. * Excellent negotiation skills. * Time management and organizational abilities. * Clear and persuasive communication. * Active listening. * Proactivity. * Emotional intelligence. * Resilience. * Ability to quickly learn new tools. * Analytical capability to monitor sales metrics. **What We Offer** * Competitive base salary. * Performance-based commission. * 100% remote work. * Professional growth and development plan. * Collaborative, results-oriented environment. * Opportunity to be part of a rapidly expanding company. * Direct access to leadership. * Autonomy to propose improvements and contribute to commercial strategy. **Ideal Candidate Profile** We seek a competitive, disciplined, and sales-passionate professional—someone who enjoys building relationships, easily understands customer needs, and is motivated by goals and results. Excellent English communication skills and the ability to professionally represent Klean Clean throughout the entire commercial journey are essential. Compensation: R$4\.000,00 \- R$10\.000,00 per month Benefits: * Remote work Work Location: Remote