Description
Position: External Support Analyst N1
Description:
We are looking for an External Support Analyst N1 to join our team and provide high-quality technical support to our customers.
Responsibilities:
* Handle and resolve Level 1 external support tickets, ensuring customer satisfaction.
* Diagnose technical issues and guide customers in resolving simple problems.
* Record and document all customer interactions clearly and accurately.
* Collaborate with the internal team to escalate more complex issues.
* Identify opportunities for improvement in support processes.
Requirements:
* Prior experience in Level 1 technical support.
* Basic knowledge of operating systems and remote support applications.
* Strong verbal and written communication skills.
* Ability to work in a team and handle pressure situations.
* Relevant certifications will be considered a plus.