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EXTERNAL SUPPORT ANALYST N1

Indeed

Company

Job typeFull-time
Workplace typeRemote
Experience levelNo experience limit
Education levelNo degree limit

Description

Position: External Support Analyst N1 Description: We are looking for an External Support Analyst N1 to join our team and provide high-quality technical support to our customers. Responsibilities: * Handle and resolve Level 1 external support tickets, ensuring customer satisfaction. * Diagnose technical issues and guide customers in resolving simple problems. * Record and document all customer interactions clearly and accurately. * Collaborate with the internal team to escalate more complex issues. * Identify opportunities for improvement in support processes. Requirements: * Prior experience in Level 1 technical support. * Basic knowledge of operating systems and remote support applications. * Strong verbal and written communication skills. * Ability to work in a team and handle pressure situations. * Relevant certifications will be considered a plus.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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