### **JOB DESCRIPTION** **Job description:** The intern will provide technical support to the company's platform customers, assisting with initial customer service, answering questions, and configuring systems and devices. This opportunity offers practical learning in technical support, user support, and the use of technological tools. Job description: The intern will provide technical support to the company's platform customers, assisting with initial customer service, answering questions, and configuring systems and devices. This opportunity offers practical learning in technical support, user support, and the use of technological tools. **Responsibilities:** * Customer service via WhatsApp (Level 1 Support\). * Answering questions regarding platform usage. * Assisting with TV Box, network, and access configuration. * Supporting the configuration of automation agents for data transmission to the server. * Conducting online training sessions on system usage. * Creating and updating customer support manuals and materials. **Work arrangement:** Remote **Education requirements:** * High school * Technical high school education in Technology-related fields * Undergraduate degree in Technology-related fields **Working hours:** * 1 position: 8:00 AM to 2:00 PM * 1 position: 10:00 AM to 4:00 PM ### **JOB REQUIREMENTS** * Currently enrolled in Technical High School, Technical Education in Technology-related fields, or Undergraduate studies in Technology-related fields. * Aptitude for technology. * Basic knowledge of networks, operating systems, and infrastructure. * Strong communication skills and a teaching-oriented profile. * Good written communication and clarity in messages. * Organizational skills and eagerness to learn. ### **BENEFITS** * **Stipend**: R$ 1\.000,00 * **Remote Work Allowance:** R$ 200,00 ### **ADDITIONAL INFORMATION** **Contract type:** Internship **Location:** Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
