Description
Assisting students, guardians, and partners by clarifying questions regarding educational products, deadlines, payment methods, and usage of digital platforms. Providing support via phone and digital channels (e\-mail, WhatsApp, chat), recording all requests and tracking each inquiry until resolution. Triaging simple technical issues, providing basic guidance or escalating to the Technology team when necessary. Monitoring satisfaction metrics, identifying opportunities to improve support processes, and collaborating with other departments to ensure a positive user experience. Remote work arrangement, with availability for 1 to 3 in-person days per month in Fortaleza/CE. Work schedule from Monday to Friday, 8:00 AM to 5:00 PM, with occasional availability for Saturdays and evening events (with hour compensation).
Compensation: R$2\.000,00 \- R$2\.500,00 per month
Benefits:
* Transportation allowance
Work location: Remote