Teleoperator

**Call Center Operator Position** **Fully remote work!** **Requirements:** * Fluent English speaking skills. * Calm, patient, and organized persona
- Work remotely
- Fluent English required
- Flexible schedule

**About Giro.Tech** --------------------- Learn about our vision in the words of Ronaldo, founder and leader of the company: \[Click to watch the video] **GIRO.TECH** is a fintech that operates as a credit origination and distribution platform for banking correspondents, combining cutting-edge technology and market intelligence. We are problem solvers tackling complex challenges—and our fuel is the challenges brought to us by our partners. With our business expertise, we simplify the credit journey and enable new financial revenue streams so that companies and retailers can offer credit efficiently. Here, everyone on the technology team must master the tools that make this engine run. Therefore, prepare yourself to deeply learn how FIDCs, securitization companies, and technological solutions for credit origination and distribution work. Our solutions are integrated and invisible: through robust APIs, our partners embed our intermediation technology directly into the services they already provide. This is where one of our greatest challenges lies: each partner has a different systems environment, with unique technical scenarios. Each challenge is unique, and we take great satisfaction in architecting and developing the ideal integration solution. **How We Think (Our DNA)** ----------------------------- We value people with SPIRIT! We are a company built by NERDS passionate about solving complex problems in the financial market. We operate with an **infinite game mindset**: we do not focus on winning a single match, but on staying in the game—seeking ever-greater challenges and maintaining continuous learning to become better every day. At GIRO.TECH, we have a truly meritocratic environment: those who deliver more and collaborate more are always rewarded. Our senior team and leadership are predominantly composed of people who joined the company in Junior roles—or even as interns. Here, important new positions are prioritized for internal candidates. Our selection processes aim to identify future company partners. To move fast, you go alone. To build something big, we need to join forces with more talented people who think like us. We dedicate significant time during selection processes to find these individuals and consistently present them with challenges to foster growth. Today, many of our **company partners** started in entry-level positions and demonstrated their desire to grow further. **Founders — Our Foundation** A company is an extension of its founders’ values and dreams. GIRO.TECH was founded by four partners whose primary background is in technology—and who are passionate about serving others using their knowledge and solving complex problems. **This Is GIRO.TECH** -------------------- **Leadership and Mentorship:** here we don’t have “bosses,” but leaders who walk side-by-side, encourage, and teach. **Active Voice:** the best idea wins—not the highest title. We provide space to experiment, fail, and learn. **Freedom and Responsibility:** we value remote work and autonomy. You’re free to work from wherever you prefer and wear whatever makes you most comfortable—in return, we expect full accountability for your deliverables. **Internal Growth:** we prioritize our team for new and more challenging roles. Many people started as interns and today hold senior positions; some have even become company partners. **Technical Excellence:** our core commercial strategy is to possess the best technology and a high-performance product. The result is customer satisfaction—we consistently receive ratings above 9\. **This Is NOT GIRO.TECH** ------------------------ We are not a traditional financial institution dressed in “suits and puffer vests.” We do not value rigid hierarchies or excessive bureaucracy for decision-making. We do not claim to hold absolute truth; instead, we are **restless, curious, and open to change**. **Profile We Seek** ----------------------- We seek people capable of adapting to dynamic environments and driven by a thirst for knowledge. We value **restlessness**: the constant pursuit of process improvement and building better outcomes every day. If you’re passionate about solving problems with excellence, seek challenges that push you beyond your comfort zone, and are never satisfied with mediocrity—you belong here. **Come build the future of credit technology with us!** ---------------------------------------------------------------- **Responsibilities and Duties** **Your Day-to-Day at Giro.Tech:** ------------------------------- * Work with agile methodologies and DevOps, adjusting tools and methods according to project needs. * Collaborate in creating and managing Continuous Integration (CI) and Continuous Delivery (CD) pipelines to automate builds, tests, and deployments. * Support cloud infrastructure administration, ensuring availability, scalability, and security. * Use observability and logging tools to monitor and optimize application performance. * Work alongside developers to ensure applications follow Infrastructure-as-Code (IaC) practices. * Participate in identifying and resolving production issues to guarantee service continuity. * Implement automations to improve IT operations. **Requirements and Qualifications** * Knowledge of Linux operating systems. * Practical experience with tools such as Ansible and Terraform. * Familiarity with container technologies Docker and Kubernetes. * Basic proficiency in configuring and administering web servers and proxies—especially Traefik. * Experience with key AWS services and tools. * Knowledge of monitoring and logging tools such as Prometheus, Grafana, and Loki. * Experience with relational and non-relational databases such as MySQL, Postgres, and DocumentDB. * Understanding of information security and data protection best practices. **Soft Skills:** ---------------- * Exceptional problem solver, with a proactive approach to finding solutions. * Ability to work well in teams and foster a positive work environment. * Self-management skills—capable of organizing and prioritizing tasks effectively while maintaining productivity in dynamic environments. **Additional Information** **Compensation and Benefits (our ecosystem):** ------------------------------------------------- * **PJ Compensation:** R$45 per hour * **Home Office Allowance:** R$500 fixed (cost-of-living support) * **Holistic Health (Keiken):** R$350 exclusively for physical health (gyms) and mental health (psychology). * **Physical and Mental Health:** access to the Wellhub platform. * **Health and Dental Insurance:** reimbursement for personal plans up to R$750 **Culture and Freedom:** ------------------------ * **Remote First:** work from anywhere. * **No Dress Code:** dress however you feel most comfortable. * **Day Off:** one day off during your birthday month to celebrate. * **Semi-Flexible Hours** We are **TECHNOLOGY + MANAGEMENT + SECURITIZATION + SCD!** We help startups, retailers, and companies in general launch their own credit operations, using our digital banking correspondent platform and our capital markets infrastructure. We operate with an Infinite Game mindset: we are curious, restless, and focused on the continuous evolution of our product and processes. We strive to deliver technical excellence through robust, secure, and high-performance solutions—without bureaucracy or organizational barriers. For us, pursuing the best outcome is a daily commitment. We were born as a technology company that values sustainable development. We deliver our solutions transparently—via APIs and integrations—so our partners can generate new revenue as digital banking correspondents. All of this is built by a team that values balance: we believe long-term high performance exists only when there’s quality of life, real autonomy, and respect for everyone’s well-being.
João Silva
Indeed · HR