SaaS Implementation Analyst

Description

**SaaS Implementation Analyst** *About the opportunity* We are looking for a **SaaS Implementation Analyst** to lead the onboarding journey of clients in the Govendas ecosystem, ensuring that each project is implemented in an organized, consultative manner and within the agreed deadlines. This person will be responsible for accompanying the client from **Kickoff to Go Live**, understanding their commercial process, guiding configurations, coordinating dependencies between areas, conducting training, and ensuring that the operation is prepared to use the contracted solutions. We are looking for someone with an organized, analytical, and communicative profile, with the ability to lead clients, manage different projects simultaneously, and transform business needs into a structured implementation. Main responsibilities * Conduct the complete onboarding and implementation process for clients, from Kickoff to Go Live. * Gather and understand the client's commercial, operational, and service processes, identifying needs and particularities that impact the implementation. * Develop and monitor the implementation plan, ensuring clarity on steps, responsible parties, dependencies, deadlines, and deliverables. * Configure and validate the solutions of the **Govendas, GoChat, and GoFone** ecosystem, according to the contracted scope and the processes defined with the client. * Perform the necessary parameterizations, registrations, validations, and tests to ensure the environment is ready for production entry. * Monitor the integration processes between Govendas and the clients' ERPs, acting as a connection point between the client, the Integration team, and other technical areas. * Identify risks, impediments, or delays during the implementation and act preventively to avoid impacts on the schedule. * Conduct periodic project monitoring meetings, keeping the client and internal areas updated on progress, pending items, and next steps. * Conduct operational and functional training for salespeople, telesales teams, managers, supervisors, and other users of the solutions. * Guide the client on best practices for using the platforms, aiming to increase adoption and reduce difficulties after Go Live. * Work in conjunction with the **Support, Customer Success, Product, Integration, and technical teams**, directing demands to the responsible parties when necessary. * Ensure that problems identified during the implementation are recorded, monitored, and addressed before they compromise the client's entry into production. * Perform the final validation of the implementation with the client before Go Live. * Monitor the initial operation period after activation, ensuring that any implementation adjustments are identified and directed quickly. * Record information, decisions, configurations, pending items, and relevant evidence throughout the implementation project. * Keep internal project monitoring systems and tools updated. * Perform the handover to the **Ongoing Customer Success** team, ensuring that the account manager receives the complete implementation history, client characteristics, operation structure, contracted solutions, identified risks, and evolution opportunities. * Support the continuous improvement of Govendas' processes, materials, checklists, and implementation methodologies. Requirements * Experience with **implementation, onboarding, or Customer Success in SaaS or technology companies**. * Experience in conducting meetings with clients. * Experience with training, presentations, or user capacity building. * Good organizational skills and ability to manage multiple projects simultaneously. * Ability to monitor schedules, priorities, dependencies, and deadlines. * Proactive, analytical profile oriented towards problem-solving. * Good verbal and written communication skills. * Ability to understand business processes and transform client needs into practical actions. * Ability to follow processes, checklists, and implementation methodologies. * Familiarity with CRMs, SaaS platforms, or customer management tools. * Ability to work collaboratively with technical and business areas. **Differentiators** Experience or knowledge in the following areas will be considered a differentiator: * System integrations and basic API concepts. * Implementation or use of CRM systems. * Chatbot platforms, WhatsApp Business, and service automation. * **Meta Business Manager, WhatsApp Business Platform, and company verification processes with Meta.** * Telephony, PABX, URA, or enterprise communication solutions. * Commercial processes, sales, telesales, or distribution. * Companies in the distribution, wholesale, or industrial segments. * ERPs used by distributors, wholesalers, or industries. * Customer Success platforms, such as **CustomerX**. * Project and task management tools, such as **ProofHub, Jira, Trello, ClickUp, or similar**. **Profile we are looking for** We are looking for a person who has: * Sense of responsibility and commitment to deadlines. * Organization and prioritization skills. * Good communication and consultative posture with clients. * Ability to learn new tools and processes. * Ability to investigate problems before simply forwarding them. * Autonomy to lead projects and seek solutions. * Ability to handle priority changes without losing control of deliverables. * Customer experience vision, understanding that a good implementation directly influences adoption, satisfaction, and retention. **Job information** **Regime:** CLT **Work schedule:** Full-time **Work model:** 100% remote Since this is a remote position, the professional must have **their own computer and adequate infrastructure to perform the activities**, including stable internet access. Payment: starting from R$2\.300,00 per month Benefits: * Remote work Work location: Remote