Project and Client Support Analyst

Description

Job Summary: We are seeking a communicative professional to centralize communication with international clients, manage projects and deadlines, and ensure delivery quality within a calm work environment. Key Highlights: 1. Fluent English communication with international clients 2. Project and deadline management in a low-complexity environment 3. Proactive client relationship management and cross-departmental integration An accounting and tax intelligence firm focused on international client demands. It handles only simplified processes for clients under the Simples Nacional and Lucro Presumido regimes. We seek a communicative candidate with clear diction who enjoys public-facing client service. Fluent English is essential, as the role requires regular communication with international clients. The company has a relatively low volume of activity, serving approximately 120–140 clients, resulting in a calm and low-complexity work environment. Main challenges of this position: \- Centralize communication channels between the firm and its clients. \- Onboard new clients, ensuring smooth integration. \- Conduct proactive and recurring outreach to the client base, maintaining relationships and aligning expectations. \- Facilitate interdepartmental integration, promoting information sharing and synergy. \- Manage projects, deadlines, and deliverables, ensuring each department fulfills its commitments. \- Coordinate task delivery across teams, guaranteeing quality and timeliness. \*Requirements: \- Fluent English (written and spoken). \- Prior experience in B2B client relationship management. (No minimum duration required; more experience is preferred.) \- Prior experience in project management. \- Familiarity with CRM and project management tools. \- Clear communication skills, proactivity, and conflict resolution ability. \- Results-oriented mindset, with emphasis on organization and on-time delivery. \- Preferably candidates with prior experience in accounting firms, consulting firms, law firms, administrative and financial offices, technology companies, marketing agencies, commercial back-office roles, B2B customer service, client implementation, banks, or financial services. Differentiators: * Basic accounting knowledge to effectively converse and interact with clients. \*Benefits: Transportation allowance (VT) and meal voucher (VR) of R$ 32.00 per day (client is evaluating additional benefits). Note: The company is currently located in Barueri (SP), but will relocate to São Paulo, Avenida Angélica (near Santa Cecília metro station), within the next 3–4 months. While the office remains in Barueri, the role will be hybrid—3 days per week onsite and 2 days remote. After relocation to São Paulo, the role will be fully onsite. **Employment Type and Work Model**: CLT \- Fully onsite, full-time Working Hours: Monday to Friday, 9:00 AM–6:00 PM Education: Accounting, Business Administration, or related fields Compensation: R$4\.000,00 \- R$4\.800,00 per month Benefits: * Meal voucher * Transportation allowance Work Location: Onsite