Operations Coordinator

Description

Job Summary: Operations Coordinator responsible for personnel management, performance monitoring, interaction with supervisors, and leadership to achieve goals and ensure productive daily operations. Key Highlights: 1. Team management and personnel development 2. Performance monitoring and quality improvement 3. Leadership and conflict resolution Operations Coordinator \- Call Center We are seeking an Operations Coordinator to join our successful team. We are looking for a professional skilled in personnel management, team performance monitoring, collaboration with supervisor teams, agility, dynamism, priority management, and leadership. To apply for this position, candidates must have prior experience in this role and proven skills in team management. You must be capable of motivating and encouraging your team to achieve goals and ensuring a healthy, productive work routine. Additionally, you must be able to address issues promptly and possess conflict resolution skills. Agility and the ability to prioritize tasks are essential for this role. Moreover, you must be organized and possess a critical perspective on team performance to identify opportunities for improving service quality. Develop and supervise active and inbound telemarketing projects and initiatives according to client operational requirements, aiming to achieve targets and ensure planned deliverables. **Requirements:** Completed bachelor's degree; Experience with KPIs and personnel management; Manage and develop people to deliver results; Ability to handle high workload and multiple tasks; **Work Schedule:** 6 days on, 1 day off; **Work Method:** On-site; **Work Location:** Mogi das Cruzes; **Work Address:** Av. João XXIII, 1160 \- Jardim São Pedro, Mogi das Cruzes. **Minimum Education Level:** Bachelor's degree