Key Responsibilities: * Provide Level 1 (L1) support, handling end-user tickets related to queries and usage guidance ("how-to"). * Deliver Level 2 (L2) and Level 3 (L3) support. * Manage incidents and problems. * Handle service requests (Service Requests). * Perform impact analysis for release management. * Manage user provisioning and de-provisioning, as well as coordinate training sessions. * Support integrations within the environment. * Escalate issues related to configuration, workflows, and bugs. * Escalate software-specific ESKO incidents. * Manage system outages and interruptions. Technical Requirements: * Proven end-to-end support experience in ESKO environments. * In-depth knowledge of ESKO platform requirements. * Experience working with ESKO environments. * Familiarity with ESKO solutions. * Experience defining functional and technical solution architectures. * Ability to coordinate solution design discussions across multidisciplinary teams. * Knowledge of ESKO integrations and middleware concepts. * Understanding of integrations and interfaces related to compliance. * Experience managing project plans, schedules, deliverables, risks, and dependencies. * Ability to manage multiple stakeholders in complex environments. * Experience with Agile, Waterfall, or hybrid methodologies. * Excellent verbal and written communication skills, plus presentation abilities. * Ability to interact effectively with technical teams, business units, and executive leadership. * Strong analytical, organizational, and problem-solving capabilities. * Proactive, autonomous, and results-oriented profile. Mandatory Requirements: * Demonstrated experience in ESKO projects. * Experience in multinational or global projects. * Experience facilitating meetings and managing conference bridges. * Advanced English proficiency for communication. * Fluency in Portuguese. Education and Qualifications: * Bachelor's degree in Information Technology, Engineering, Business Administration, or related fields. * Minimum of 5 years of experience in ESKO projects, AMS Support, or enhancement activities. * Advanced English (mandatory). * Availability to work in global and cross-functional environments. Behavioral Competencies: * Strong leadership, communication, and stakeholder management capabilities. * Excellent communication and presentation skills. * Analytical and problem-solving oriented profile. * Ability to work independently while managing multiple priorities simultaneously. * Excellent organization and coordination skills. * Consulting mindset, focused on customers and delivering results. * Proactive, self-directed, and results-driven professional. Remote Start Date: July/2026 Duration: 12 months Compensation: R$1.621,00 – R$5.062,76 per month Experience: * ESKO (Mandatory) Language: * English (Mandatory) Work Location: Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
