Job Summary: The Facilities/Events Supervisor coordinates and supervises soft services operations, ensuring quality, efficiency, and compliance, and serves as the interface between analysts, suppliers, and internal departments. Key Highlights: 1. Responsible for coordinating and supervising soft services operations 2. Contract, scope, and SLA management for suppliers 3. Focus on innovation and inclusive environments **At Cushman & Wakefield, we are driven by transforming spaces into high-value experiences for people and businesses. With a global presence in over 60 countries, approximately 50,000 employees, and a strategic focus on corporate real estate, we deliver innovative and customized solutions across Facilities Management, Property Management, Projects, Leasing, Real Estate Transactions, Property Valuation, Capital Markets, and other specialized services.** **Our commitment goes beyond business—we strive to build more inclusive, diverse, and human-centered environments. We believe diverse teams drive innovation, which is why we strongly encourage applications from women, Black individuals, LGBTQIAPN+, refugees, migrants, persons with disabilities, and professionals aged 50 or older. Here, we celebrate every identity and life journey, working daily to ensure a space rooted in respect, equity, and belonging.** **If you seek to join a multinational company that values people, fosters growth, and invests in a more inclusive future, come join Cushman & Wakefield.** **Dare to go beyond with us.** **Facilities / Events Supervisor** -------------------------------------- ### **Important Notes** * Basic budget planning knowledge (monthly spreadsheet input—not primary responsibility) * Familiarity with management reporting, room assessments, maintenance provider follow-up, and invoice submission for payment * Support for corporate events (e.g., executive lunches) * Preferred: Experience in luxury hospitality, concierge, or premium services ### **Job Description** Responsible for coordinating and supervising **soft services** operations (cleaning, waste management, landscaping, reception, and events), ensuring quality, efficiency, contractual compliance, and adherence to **SLAs**. Acts as the interface between analysts, suppliers/maintenance providers, and internal bank departments. ### **Key Responsibilities** * Supervise soft services analysts * Manage supplier contracts, scopes, and SLAs * Address internal requests (analysts, concierges, and bank coordination) * Request quotations, track bids, purchase orders, and invoicing * Control cost allocations and submit invoices to Financial Control * Support monthly administrative and budgetary planning * Participate in monthly approval meetings * Review billing spreadsheets and prepare operational and management reports * Monitor KPIs and propose process improvements * Ensure proper documentation and operational quality * Temporarily substitute analysts as needed ### **Requirements and Qualifications** **Minimum Education:** Engineering, Architecture, Business Administration, Economics, or related fields **Preferred:** Facilities Management certification/course **Experience:** * Team and third-party management * Soft services experience * Administrative and financial planning * **Technical Competencies:** * Service contract management * People management * Knowledge of current corporate legislation **What We Offer?** * **Meal Allowance** * **Transportation Allowance** * **Medical Assistance** * **Dental Assistance** * **Life Insurance** * Well hub (gyms) * **Course and university tuition discounts** * **Funeral Assistance Loan** * **Itaú Payroll Deduction Loan** * **VI Psychological Support Program** * **Emotional Care Platform** * **Childcare Assistance (for mothers)** * **Newborn Gift Assistance** * **Monthly Health and Wellness Calendar** * **Social Action Committee** * **Diversity Agenda (in-person meetings, webinars, and thematic groups)** * **3,000+ courses available on LinkedIn Learning Join a company that invests in your well-being and professional growth! Minimum Education Level: Bachelor’s Degree * Group Medical Assistance * Dental Assistance * Group Life Insurance * Meal Voucher * Food Voucher * Transportation Allowance