Job Summary: Professional to supervise the store's operational team, ensuring service excellence and contributing to business results. Key Highlights: 1. Operational team leadership in retail 2. Focus on service excellence and results 3. Team management and motivation Job Description: The Petz Group is built on diversity. Therefore, differences are essential to building a creative, innovative, and straightforward ecosystem. Not by chance, we are Brazil’s largest pet ecosystem—diverse people and companies working together for animal welfare. If you identify with this vision and wish to build your story alongside a straightforward, proactive, results-driven, and above all, pet-loving team, apply now. Here, we want you to be yourself, so together we can be Petz. We are seeking a professional to: Responsibilities and Duties: * Supervise the store’s operational team to ensure excellence in service to external and internal customers, promote the company’s mission, vision, and values, and contribute to achieving the store’s expected operational results; * Contribute to achieving the store’s sales targets through continuous team supervision and execution of appropriate action plans; * Motivate the store team by maintaining a positive work environment aligned with company values; * Ensure excellence in store processes through ongoing training of store teams and use of manuals provided by respective departments; * Keep the store team informed and aligned with store operational goals by conducting daily team meetings; * Contribute to delivering the store’s expected operational results by executing and controlling all operational processes according to guidelines established by the Operations Department; * Ensure the NPS survey is conducted using the designated application, in line with the target set by the Marketing Department; * Perform store opening and/or closing procedures, verifying the scheduled staff roster; * Monitor KPIs by contributing to the development of action plans and achievement of results; * Plan compensatory time-off for employees by conducting daily follow-up. Requirements and Qualifications: * Minimum: Currently pursuing a Bachelor’s degree; * Availability to work Saturdays, Sundays, and holidays (6x1 rotating schedule); * Experience leading retail stores; * Proficiency in Excel. Additional Information: * Transportation Allowance; * Meal Voucher or Food Allowance (terms subject to regional policy and current agreement); * Medical Assistance; * Dental Assistance; * Pharmacy Partnership (in collaboration with Vidalink to provide support when needed); * Life Insurance; * GymPass (available after 30 days from hire date); * Annual performance-based bonus linked to individual and company performance; - Birthday Day Off (after 6 months of employment); * PETernity Leave; * Petz Club (Discount and cashback club with over 700 partners across Brazil); * Exclusive discounts on products at our stores; * Petz Moves (Internal career growth opportunities); * Petz Referral Program (Employee referral program offering exclusive rewards); * In-house Training for Groomers (Development program for employees interested in working as technical professionals in our Grooming Centers); * UniPetz (Exclusive online platform for your professional development); * SESC Partnership; Hiring Process Stages: Stage 1: Registration Stage 2: Screening Stage 3: HR Interview Stage 4: Manager Interview Stage 5: Offer Stage 6: Hiring Minimum Education Level: Bachelor’s Degree