Job Summary: Responsible for people management, planning, and operational execution of the store, aiming to ensure delightful customer service and achievement of business results. Key Highlights: 1. Light, collaborative, and straightforward work environment 2. Values authenticity and offers growth opportunities 3. Focus on animal welfare and passion for pets At Petz, we believe diversity is the foundation for a more creative, human, and innovative environment. We value differences because we know they foster richer connections, bolder ideas, and more transformative outcomes. We are Brazil's largest pet ecosystem — made possible only through the unity of diverse people and companies, all driven by a shared purpose: animal welfare. If you seek a light, collaborative, straightforward, and results- (and pets-) oriented workplace, you’ll feel right at home with us. Here, authenticity is welcome and growth is possible. We want you to be yourself — so together, we can be Petz. **Responsibilities and Duties** * Responsible for people management, planning, operational management, and execution of store activities, including inventory quality control, to ensure delightful service to internal and external customers, adherence to company-established standards, dissemination of the company’s mission, vision, and values, as well as definition of strategies to achieve results; * Ensure delivery of operational results through execution and control of all operational processes; * Contribute to team motivation by maintaining a positive work environment aligned with company values; * Ensure excellence in customer service through continuous team training; * Keep the store team informed and aligned with store operational goals by holding daily team meetings; * Guarantee timely execution of administrative processes through daily activity monitoring; * Ensure store opening and closing procedures are carried out according to established protocols, via team training and activity oversight; * Support integration between service and product areas through monitoring, visits to technical departments, and ongoing dialogue. **Requirements and Qualifications** * Completed undergraduate degree; * Availability to work on a 6x1 rotating schedule; * Experience leading retail stores; * Proficiency in Excel. **Additional Information** **Medical Assistance** Available after the probationary period, to safeguard your health with security and quality. **Dental Assistance** Available within 30 days of hire, ensuring your well-being from day one. **Profit Sharing Program (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners across Brazil. Save on what truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discount — no extra financial burden. **Birthday Day Off** You deserve to celebrate! Enjoy a paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** 30% discount on bathing & grooming services 5% **CashPetz** on in-store and online purchases Free shipping and waived service fees on online orders (economy/standard mode) 30% **CashPetz** on consultations, vaccinations, and exams at Seres network clinics Access to exclusive content **Internal Training for Groomers** Want to work in pet aesthetics? We train you to professionally serve in our Aesthetic Centers. **GymPass or TotalPass** Access to gyms, studios, and wellness activities after 30 days of employment. **Indica Petz** Refer friends to join our team and earn exclusive rewards. Referrers shine! **PETernidade Leave** Because pets are family too. Special time to care for your new household member. **Movimenta Petz** Our internal mobility program. Grow with us — we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs nationwide. **Life Insurance** To provide security and peace of mind for you and your family. **UniPetz** Our online development platform, enabling you to learn and grow at your own pace. **Meal Voucher or Food Allowance** Benefit granted per the current policy of your region. **Transportation Voucher** We guarantee your commute with comfort and responsibility. **Petz’s Purpose** is to create value and deliver the best possible experience in the relationship between pets and their guardians. To achieve this, our **Vision** is to become globally recognized — by 2025 — as the best pet industry ecosystem. With an omnichannel strategy integrating physical and digital channels, as well as product and service segments, **we are a comprehensive solution platform for pets.** Our proposition is to offer customers a differentiated shopping and service experience in our physical stores, plus speed and convenience across our digital channels. **Yes, we aim to be present in every moment of our customers’, guardians’, and pets’ lives.** We also operate Brazil’s largest **network of pet aesthetic centers**, and under the **Seres** brand, the country’s most extensive network of veterinary clinics; additionally, through Brazil’s largest national dog and cat adoption program, **Adote Petz**, we foster the emotional bond between guardians and their new best friends. And we haven’t even mentioned our **Petz brand products**, already exceeding 300 items available across all our stores — **market leaders in all 25 product categories offered**. With annual revenue growth exceeding 40%, this reflects our strength, innovation, and commitment to delivering high-quality products to our customers. Gradually, this ecosystem continues expanding and strengthening with the arrival of major pet industry brands joining the Petz Group — including: **Zee.Dog, Cansei de Ser Gato, Cão Cidadão, and Petix.** Cool, right? Our omnichannel strategy brought us this far — making us **market leaders**, and a company that **doubles in size every two years**. Yet we remain relentless, knowing much remains to be done. To that end, we’re investing further in strengthening our ecosystem of services and products, and hiring talent better than ourselves — to keep reaching greater heights and delivering outstanding results. And you — do you want to join this team of **people passionate about pets?** Work in a **straightforward and welcoming environment**, where we respect each other? Where your efforts are recognized and results rewarded? And above all — where we **delight our customers and take genuine pleasure in serving?** If you answered “yes” to all these questions, then **join the \#EcossistemaPetz \#SomosPetz.**
João Silva
Indeed · HR
João Silva
Indeed · HR
