Support Manager

We are seeking a strategic **Support Manager** to ensure operational excellence in the support area, directly managing Level 1, Level 2, and Level 3 S
- Lead support teams
- Drive continuous improvement
- Competitive benefits package

Description: Responsible for commercial management of the client portfolio and development of the operational region, ensuring achievement of sales targets, profitability, product placement, and execution at the point of sale. Responsibilities: * Provide service and manage the regional client portfolio; * Prospect new clients and market opportunities; * Negotiate prices, volumes, product mix, and commercial actions; * Ensure achievement of sales, margin, and product placement targets; * Develop commercial strategies according to channel and client profiles; * Monitor regional performance indicators. * Maintain strategic relationships with clients and buyers; * Address commercial and operational issues; * Identify growth and customer retention opportunities; * Represent the company ethically and in alignment with organizational culture. * Prepare commercial reports and track results; * Monitor portfolio delinquency; * Ensure up-to-date client registration and commercial information; * Support demand planning and sell\-out initiatives. Requirements: * Proven experience in sales * Excellent communication and negotiation skills * Ability to work independently and collaboratively * Results-oriented and customer-focused * Knowledge of sales techniques and CRM

João Silva
Indeed · HR