Job Summary: Responsible for receiving and attending to customers in person or by phone, clarifying doubts and performing various administrative and support tasks. Key Highlights: 1. Personalized and humanized customer service 2. Comprehensive support in administrative routines and scheduling 3. Opportunity to grow within a leading orthodontic network Receive and directly attend to customers in person or by phone, clarify doubts, and complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Attend to customers by providing all necessary support services, either in person or by phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, provide an accounting report of the cash flow to the company's administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors of the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors of the company; * Occasionally contact new patients to schedule their first consultation; * Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar proficiency; Communication skills; Negotiation. * **Social:** Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. We have **over 20 years** of experience, with more than **350 units** across Brazil and over **8 million satisfied customers** proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
