Operations Supervisor (TECHNICIAN)

Description

Job Summary: We are seeking a qualified and experienced Operations Supervisor to lead and supervise a team, ensuring excellence in service delivery and customer satisfaction. Key Highlights: 1. Lead and supervise service teams 2. Ensure excellence in service delivery and customer satisfaction 3. Professional development and continuous process improvement Operations Supervisor \- Supervisory / Coordination Level We are looking for a highly qualified and experienced professional to assume the position of **Operations Supervisor** within our organization. The selected candidate will play a crucial role in leading and supervising a team of collaborators, ensuring excellence in service delivery and satisfaction of our customers. Key Responsibilities: * Plan, organize, and supervise the daily activities of the service team, ensuring achievement of established goals and deadlines; * Lead, motivate, and guide the team, promoting professional development and continuous process improvement; * Serve as the communication link between the team and management, reporting on activity progress and proposing solutions to potential issues; * Monitor and evaluate team performance, implementing corrective and improvement actions when necessary; * Ensure compliance with internal rules, policies, and procedures, safeguarding service quality; * Actively participate in strategic planning and decision-making related to the area of operation. Requirements: Requirements: * Completed undergraduate degree, preferably in Engineering or related fields; * Technical knowledge in building maintenance. * Solid expertise in process management, team leadership, and customer service; * Excellent communication, negotiation, and problem-solving skills; Benefits Benefits: * Competitive salary aligned with market standards and commensurate with the candidate's experience; * Health and dental insurance; * Life insurance; * Meal allowance / food voucher; * Totalpass;