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Job Summary: Operations professional responsible for managing and monitoring outsourced services to ensure workplace comfort, safety, and efficiency, while supporting financial and contract management. Key Highlights: 1. Manage outsourced infrastructure services 2. Ensure workplace comfort, safety, and efficiency 3. Support financial and contract management Department Operations LevelExperienced (Individual Contributor) LocationBrazil \- São Paulo The Operation teams at Shopee covers the operational end\-to\-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:** About Shô At Shô, we believe every team member is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and advancing our purpose of making the world better. Joining our team offers the opportunity to grow within an agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you will face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil—creating positive impact in the lives of millions of people. Work Model Our teams operating in logistics centers work 100% on\-site. This ensures the quality of our logistics operations and strengthens our culture of collaboration and agility. Your Mission At Shopee, we are committed to maintaining a safe and reliable environment for our employees’ operations. The Infrastructure team is responsible for expanding, operating, and maintaining systems and services across our facilities. We manage services and processes that support Shopee’s core business. Our focus ensures best practices are followed for maximum efficiency and that the optimal workplace environment is achieved for employees and their activities. We are involved in both strategic planning and day\-to\-day operations, particularly concerning buildings and facilities.**Job Description:** Your Day\-to\-Day Responsibilities: * Monitor and oversee outsourced services including catering, cleaning, building maintenance, landscaping, electrical infrastructure projects, and civil renovation of local offices and warehouses. * Serve as the guardian of the best customer experience by ensuring environmental comfort, safety, functionality, and efficiency—integrating physical space, people, processes, and technology. * Assist in establishing service processes and standards with SLAs and KPIs for location monitoring. * Manage inventory intake and supervise stock levels to ensure sufficient inventory for service operations and to guarantee customer experience. * Support the Procurement team in contract management, including supplier payments, contract renewals, and renegotiations. * Conduct periodic inspection rounds to verify aesthetic conditions, accessibility, and operational compliance per internal procedures, activating relevant construction services as needed and preparing operational reports. * Manage financial operations and monitor Opex for each Hub and Regional. **Requirements:** What You Need to Take on This Challenge: * Completed or ongoing undergraduate degree; * Intermediate proficiency in Microsoft Office / G Suite; * Prior experience in facilities teams and managing third\-party contracts; * Completed technical course in construction, electrical engineering, electronics, or electrotechnology; * Brazilian driver’s license (CNH B). JOIN US IN MAKING HISTORY. WHAT MAKES YOU UNIQUE MAKES US BETTER! N\-A30
