Job Summary: Manage and lead the customer service team, optimize processes, and ensure service excellence and customer satisfaction. Key Highlights: 1. Manage the customer service team and ensure excellent service. 2. Lead and train the team, promoting competency development. 3. Bachelor's degree and experience in managing customer service (SAC) teams. Position Title: Customer Service Supervisor (SAC) Key Responsibilities: \- Manage the customer service team, ensuring excellent service and effective resolution of customer requests \- Monitor and analyze team performance indicators, identifying improvement opportunities \- Implement and enhance customer service processes and routines to maximize customer satisfaction \- Serve as liaison between the customer service team and other company departments, aligning information and actions \- Plan and schedule team workloads to ensure adequate coverage across all service channels \- Lead and train customer service representatives, promoting development of technical and behavioral competencies Required Qualifications: \- Completed bachelor's degree, preferably in Administration, Communications, or Psychology \- Minimum 2 years of prior experience in supervision or management of customer service teams \- Strong communication, empathy, and problem-solving skills \- Leadership, people management, and teamwork capabilities \- Solid knowledge of customer service techniques and customer satisfaction principles \- Proficiency in management tools and performance indicators Preferred Qualifications: \- Postgraduate degree or specialization in Human Resources Management or Service Management \- Experience in companies operating in the Services sector \- Knowledge of systems and technologies applied to customer service Additional Information: \- Working hours: 08:00 to 12:00 and 13:12 to 18:00, Monday through Friday.