Job Mission: The mission of the Atlassian Analyst II role is to configure, support, and improve Atlassian tools (Jira, Confluence), ensuring proper functionality and resolution of complex issues. The role also involves collaborating on the development of basic automations and integrations, supporting the team and clients in optimizing processes. Education * Completed bachelor's degree in IT or related fields. Experience: * 4 to 5 years of experience, focused on support, optimization, and configuration of Atlassian tools. * Experience implementing improvements, process automation, and data analysis within the Atlassian Suite. Behavioral Competencies: * Strong communication skills and ability to align expectations with clients and the team. * Organizational and critical analytical skills to solve problems and identify improvements. * Proactivity and ability to work autonomously on technical tasks and negotiations. * Flexibility and resilience to handle diverse challenges and scenarios. * Ability to manage conflicts and propose balanced solutions between clients and the team. Technical Competencies: * Proficiency in Atlassian tools (Jira, Confluence) for configuration, support, and implementation of improvements. * Intermediate knowledge of process automation and system integration. * Experience in project management and agile methodologies (Scrum, Kanban). * Proficiency with communication and collaboration tools (Teams, Outlook, Slack). * Ability to perform data analysis and extract insights to improve processes. Daily Activities: * Advanced configuration and support of Atlassian products, ensuring stability and usability. * Analysis and resolution of complex technical issues. * Implementation of automations and improvements in Atlassian tool workflows. * Client support and alignment regarding requests, deadlines, and technical solutions. * Collaboration with the team to develop innovative and efficient solutions. * Participation in planning and execution of continuous improvement projects. Value-Adding Activities: * Development of solutions that optimize the use of Atlassian tools and increase team productivity. * Proposal and execution of improvements, including simple automations and integrations. * Management and prioritization of technical tickets, ensuring rapid and effective resolutions. * Support for internal teams and clients in training to maximize the benefits of Atlassian tools. Responsibilities: * Ensure operational performance and optimization of Atlassian tools (Jira, Confluence). * Resolve issues and implement improvements in tool-related processes. * Support project management and organization of support and development requests. * Work collaboratively with clients to understand their needs and propose appropriate solutions. * Monitor and document processes and solutions to facilitate knowledge sharing. Challenges: * Balancing support requests, continuous improvement initiatives, and development of new solutions. * Aligning expectations and negotiating solutions between clients and the team. * Managing multiple projects and activities simultaneously while maintaining quality and efficiency. * Implementing and proposing automations and improvements that positively impact company processes.
João Silva
Indeed · HR
João Silva
Indeed · HR
