**Description:** Provide in-person and telephone assistance to pilgrims and visitors, offering various information or referring them to the appropriate departments; Enter and update devotee registration data, Mass intention scheduling, and generate files containing Mass intentions for the presiding celebrant in the SIS system; Record Mass scheduling and intentions for visitors who have difficulties writing; Read and respond to emails addressed to the Pastoral Secretariat; Receive monetary donations, coins, or jewelry; issue receipts to donors; perform daily cash register opening and closing procedures; and, at the end of each shift, generate a report detailing received donations based on supporting documentation; finally, sign and complete the protocol form and securely store valuable items in a sealed pouch; Assist religious staff with volunteers from various ministries; Request ECAD documentation from musicians, organize related documents, and forward them to the TV team; Prepare pastoral venues for celebrations and events according to the schedule; Assemble and organize Mass scheduling pouches, verify Mass scheduling protocols, and securely store receipt documents in sealed pouches; Receive and log items lost by devotees and visitors; Maintain up-to-date information folders; Prepare certificates of presence at the Sanctuary for devotees; Monitor and assist devotees accessing the Apostles’ Chapel when appointments are scheduled in advance; Assist in welcoming pilgrimage groups and events; Assist devotees during the Rosary prayer at the Central Altar; Prepare labels and internal correspondence forms and forward them to the responsible department; Assist in scheduling, monitoring, and preparing marriage-related documentation; Receive and verify products requested for departmental use; Organize the internal storage area, two-way radios, and fans located at the Mass scheduling counters; Organize and keep the department’s key registers up to date. **Remarks regarding remuneration:** Not specified