The mission of the IT Infra team is to ensure the continuous and secure operation of the company's IT assets and office infrastructure, promoting efficiency, scalability, and security across business operations. Our goal is to positively impact the experience of users and partners by resolving issues swiftly, proactively, and innovatively, while sustainably enhancing technological performance. We seek professionals passionate about challenges who excel in teamwork, consistently deliver results with autonomy and leadership, prioritize integrity, and identify opportunities for improvement within dynamic and constantly evolving environments. Join us to build scalable solutions, lead strategic IT projects, and transform the company's technological experience! **The challenges you’ll face:** * Monitor and ensure SLA compliance based on ITSM reports; * Diagnose and resolve complex corporate technology issues, identifying root causes to prevent recurrence; * Present results, analyses, and improvement proposals during weekly meetings; * Create, review, and update documentation, SOPs, and KB articles, guiding Level 1 analysts; * Prioritize tickets and issues based on business impact and corporate strategy; * Manage the full lifecycle of IT assets (endpoints and peripherals), ensuring strict control over asset intake and disposal, maintaining an up-to-date inventory, and complying with the company’s asset policy; * Lead and execute IT projects, proposing scalable and innovative solutions; * Act as a facilitator between IT Infra and internal departments, aligning needs and adding value; * Ensure service excellence, optimizing the experience of internal customers; * Propose and implement continuous improvements to support processes and workflows; * Collaborate with the team, sharing knowledge and fostering diversity; * Adapt to change, autonomously prioritizing tasks and simplifying the customer journey; * Interpret support data to propose metric-driven actions. **What do you need to unlock this opportunity?** * Advanced knowledge of Windows and macOS; * Familiarity with process automation and workflow tools; * Experience with Asset Management tools and physical/logical inventory control; * Proficiency in ITIL concepts and best practices in Information Security; * Advanced written and verbal communication skills; * Analytical thinking, leadership, and results orientation; * Organization, time management, and self-management; * Experience with collaboration tools such as Microsoft 365, Slack, and similar platforms; * Ability to lead projects and work effectively in teams; * Organized profile suited for reverse logistics management and hardware/peripheral stock replenishment. **Additional Information** Caju \- Greater flexibility to use your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education); Medical Assistance Dental Assistance Life Insurance ️WellHub \- Access to gyms across Brazil Wellz\- Mental Health Platform ️Flexible Vacation \- Take vacation whenever you want Day Off Parental Leave \- For parents Guapeco \- Pet Health Plan with discount ️Work Mode \- Hybrid (Curitiba)
João Silva
Indeed · HR
João Silva
Indeed · HR
