Support Analyst (System Function Experience)

Description

Job Summary: The INDT is seeking a professional to monitor and support systems, resolve incidents, maintain and optimize systems, with a focus on communication, agile problem resolution, and teamwork—especially in the financial sector. Key Highlights: 1. Collaborative environment with challenges for learning and growth. 2. Opportunity to develop talents and feel valued. 3. Freedom to propose and develop innovative projects. **About Us:** Since 2001, INDT has been a technology institute that inspires innovation and breathes technology! Development is in our DNA, and we offer a collaborative environment filled with challenges for learning and growth. We originated in Manaus (AM) through Nokia and now operate across Brazil, aiming to present our services and culture to all Brazilian regions. Currently, we have over 200 active collaborators. For us, eliminating geographical and cultural barriers was merely a consequence of believing that nothing is impossible. Therefore, today more than ever, we can look in the mirror and think: we work at a company that lives and grows every day! Do you want the opportunity to develop your talents? Do you want to work in an excellent work environment alongside colleagues who will support you on your journey? Do you want an incredible experience of feeling valued? Do you want to enhance your daily deliverables and projects with inspiring leaders? Do you want freedom to propose and develop innovative projects, with autonomy and ownership? Then join us in making a difference! \#VEMSERINDT Requirements: **Main Responsibilities:** Monitoring and Support: Establish performance control points and SLAs for the Function system (Retail module); Incident Resolution: Diagnose and implement rapid solutions to restore functionality and integrations with other legacy systems; Maintenance: Perform corrections, apply patches, manage updates, and support GMUD implementations; Documentation: Maintain detailed records of issues, solutions, and procedures; Continuous Improvement: Identify areas for improvement and optimize the system, including providing feedback to the vendor. **Basic Skills:** Communication: Clear and efficient with users and vendors; Problem Solving: Focus on agile solutions; Teamwork: Collaboration across diverse teams; Proactivity and Improvement: Constant pursuit of knowledge updates and failure prevention. In-depth knowledge of the financial industry is essential. Hybrid Work Model: 2–3 days per week at Av. JK in São Paulo