Senior Process Analyst

Description

**Job Description:** We are seeking a Senior Process Analyst focused on mapping, analyzing, and optimizing internal processes to enhance operational efficiency and drive continuous improvement. The role requires close collaboration with various departments across the company to foster innovation and growth. **Responsibilities:** * Analyze, map, and propose improvements to internal processes to increase operational efficiency; * Collaborate with different departments to understand each area’s specific needs and characteristics; * Conduct research and data collection to support analyses and process mapping; * Co-develop process procedures with respective departments; * Define and monitor strategic KPIs and perform data analysis; * Track implementations and outcomes of continuous improvement projects; * Report progress and challenges to supervisors and the team, and propose solutions; * Present results of continuous improvement projects. **Soft Skills:** * Analytical mindset and problem-solving ability; * Strong teamwork and effective communication skills; * Organizational skills, proactivity, and attention to detail; * Ability to learn quickly and adapt readily. **Hard Skills and Technical Knowledge:** + Bachelor’s degree in Business Administration, Process Management, Engineering, or related fields; + Experience in financial services companies and Microsoft Dynamics (preferred); + Familiarity with tools such as JIRA, Pipefy, Miro, and Figma (desirable); + Knowledge of agile methodologies, BPM, PDCA, and Six Sigma (preferred); + Prior experience in process modeling and redesign (As-Is/To-Be). **Digital Leadership:** Identifies opportunities to apply AI to simplify departmental processes. Critically evaluates AI-generated outputs — knows when to accept, adjust, or discard them. **Openness to Continuous Learning:** Demonstrates willingness to learn new tools, methodologies, and practices as the department’s and company’s context evolves.