Culture and Team Wyntech's culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT areas. All share a common strategic vision focused on excellence in service delivery and solution implementation. * Ensure achievement and maintenance of appropriate service levels; * Perform activities outlined in Annex III – Remote and On-site Support, compatible with the professional profile; * Maintain clear and effective oral and written communication with users, explaining solutions in an understandable manner; * Provide updates on request status whenever requested; * Use all guidelines from the knowledge base to handle requests; * Perform other activities not listed in this document’s activity list but foreseen within the Service Desk function per the ITIL library. * Perform tasks of similar nature and complexity level compatible with the position. **Responsibilities and Duties** Proven experience of at least 1 year in technical support, evidenced by CTPS or signed employment contracts * Adaptability * Ability to document support solutions * Clear and effective oral and written communication * Willingness to learn new technologies * Ability to handle high-pressure situations and resolve problems under stress * Patience * Proactivity **Requirements and Qualifications** At least one of the following requirements in the ICT field: * Completed or ongoing technical secondary education course * Completed or ongoing undergraduate degree * HDI Support Center Analyst certification * ITIL Foundation with minimum 10 hours of instruction * Hardware knowledge * Technical English * Information security practices * Incident, problem, request, and change management processes (ITIL) * Windows 10 or newer operating system **Additional Information** We value our employees and therefore offer a comprehensive benefits package supporting well-being, security, and quality of life, including: Salary: BRL 2\.505,12 Transportation Benefit – Assistance for daily commuting between residence and workplace. Meal/ Food Allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Health plans with broad coverage, ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous capacity building for professional growth. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. We are looking for talents who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment with real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e\-mail: recrutamento@wyntech.inf.br
João Silva
Indeed · HR
João Silva
Indeed · HR
