Operations and Process Analyst

Description

- **What will be your challenges:** * Analyze, map, document, and optimize workflow and operational procedures, with a focus on customer journeys; * Write and maintain up-to-date documentation for processes, procedures, and workflows; * Conduct process diagnostics, identify bottlenecks, and propose improvements; * Structure and monitor continuous improvement projects, process automation initiatives, and operational efficiency efforts; * Support the definition and monitoring of process KPIs and SLAs; * Perform call listening (voice, chat, and email) to ensure compliance and quality.**We are looking for professionals who have:** * Completed undergraduate degree in Administration, Accounting Sciences, Process Management, or related fields; * Knowledge of process mapping, modeling, and optimization; * Familiarity with BPM and documentation tools (Lucidchart, Bizagi, Trello, Jira, etc.); * Knowledge of continuous improvement methodologies (PDCA, Kaizen, Lean, etc.); * Knowledge of performance indicators (KPIs, SLAs) and data analysis; * Knowledge in Tax/Accounting area.**Interested? Send your resume to: vagas@fortestecnologia.com.br with the job title and code in the subject line.** **Our benefits** --------------------- We understand that a healthy organizational climate fosters employee development and well-being. For this reason, we always prioritize appreciation and care for our employees. **So come check out what we offer our \#fanfortes!** Premium Totalpass package (Fitness, Nutrition, Mental Health) Online psychotherapy (Amar.Elo) Advantages club Reduced working hours (40 hours/week) Corporate University Dental plan Health insurance Flexible meal/food allowance (Fortepay benefits)