N2 Support Analyst (On-site)

Description

**Sioux**, in partnership with **Pratitec**, is seeking an **N2 Support Analyst** to work on a consulting engagement, providing technical support to clients, maintaining environments, and resolving incidents. We seek an analytical, proactive, and communicative professional who can thrive in dynamic environments with multiple clients/projects. **Responsibilities:** * Provide N2 technical support to consulting clients; * Analyze and resolve technical incidents and problems; * Handle tickets escalated by the N1 Support team; * Perform troubleshooting for applications, infrastructure, and integrations; * Monitor environments and proactively identify failures; * Support user administration, permissions, and access management; * Analyze logs and monitor integrations/APIs; * Support deployments, validations, and testing in environments; * Document procedures, solutions, and knowledge base entries; * Collaborate with development, infrastructure, and vendor teams; * Ensure SLA compliance and service quality. Requirements: * Prior experience in N2 technical support; * Experience with Windows and/or Linux environments; * Knowledge of networking and basic infrastructure; * Familiarity with ticketing tools (Jira, Zendesk, ServiceNow, or similar); * Strong communication skills and a consulting-oriented mindset. **Advantages:** * Experience in consulting or supporting multiple clients; * Experience with environment monitoring. Benefits * Meal/food allowance: BRL 35.00 per day * Transportation allowance * Health insurance * Commission **Working hours:** * Monday to Friday: 9:00 AM to 6:00 PM * Vila Bela/Alpina