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Job Summary: We are seeking Customer Negotiation Supervisors to manage teams of commercial executives, focusing on retaining Retail and Entrepreneurial customers, optimizing offers, and ensuring profitability. Key Highlights: 1. Manage a team of commercial executives with a focus on customer retention 2. Analyze and identify business opportunities to maximize results 3. Foster innovation and development to create new pathways We are more than a machine—we are people who transform and **create infinite possibilities.** We work to **simplify and accelerate businesses for everyone**, offering intelligent financial solutions. Here, we invest in **technology**, promote **development**, and foster **innovation** to create new possible pathways and generate positive global impact. At Cielo, we work with **autonomy** to write our own journey, **freedom** to be who we are, and the opportunity to **make things happen**. We are a team that **dreams in the plural**, delivering a complete experience while focusing on the physical and mental well-being of our 7,000+ employees and their families. We believe in **inclusion and welcoming** all people, honoring their uniqueness and diverse life experiences. We are looking for Customer Negotiation Supervisors. In this role, you will lead a team of commercial executives focused on retaining all Retail and Entrepreneurial customers, ensuring appropriate product offerings and commercial terms aligned with each customer’s needs—while maintaining profitability and stabilizing the customer lifecycle and relationship, and identifying business-generation opportunities for Cielo. Let’s achieve your dreams together! **Responsibilities and Duties** ----------------------------------- **There’s a place for you in this purpose:** * Lead a team of commercial executives to ensure retention of Retail and Entrepreneurial customers; monitor each executive’s performance to guide them toward optimal outcomes regarding service or portfolio management. * Analyze and identify business opportunities with customers for retention offers, meeting customer needs and maximizing results for Cielo. * Analyze key financial operation indicators to provide necessary inputs for improving overall operational performance. * Evaluate and propose improvements to increase your team’s operational efficiency, as well as business opportunities and retention effectiveness. * Report team performance indicators directly to the area manager to continuously improve productivity and enhance results for Cielo. **Requirements and Qualifications** ------------------------------ **What does the #CieloTeam expect from you?** * Completed undergraduate degree; * Experience leading teams; * Advanced proficiency in Microsoft Office; * Knowledge of Project Management; * Experience in commercial areas, preferably within financial institutions/companies serving IFs in B2B customer relationships, or experience in companies operating in retention areas; * Analytical and financial background enabling ease in interpreting market and customer data to drive business growth within the portfolio; * Strategic business vision; * Availability to work Monday through Friday onsite in Barueri, with shift start times at 08:00, 09:00, or 10:30 **What would strengthen your application?** * Postgraduate degree or MBA; * Knowledge of customer service tools and various service modalities; * Familiarity with Microsoft Power BI; * Commercial and strategic mindset; * Teamwork orientation, high energy level, commitment, and positivity; * Proactive behavior. **Additional Information** -------------------------- **Why live infinite possibilities alongside us?** * Medical and Dental Assistance; * Annual Variable Compensation (PPR); * Meal and Food Allowance; * Remote Work Allowance; * Life Insurance; * Home Insurance; * Private Pension; * Family Funeral Assistance; * Access to specialists via dedicated support channel (nutrition, psychology, gynecology, etc.); * Vaccination Campaign; * Wellhub; * Access to numerous courses on our Educa platform; * Healthy Pregnancy Program; * Extended Maternity and Paternity Leave; * Daycare Allowance; * Flexible Dress Code; * Birthday Day Off.
