Customer Negotiation Supervisor

Description

Job Summary: Manage a team of commercial executives focused on acquiring Retail PJ and Entrepreneurial clients, optimizing performance and identifying business opportunities. Key Highlights: 1. Leadership of an inclusive commercial team 2. Focus on retention and acquisition of Retail PJ clients 3. Analysis of KPIs and strategic business vision We are more than a machine—we are people who transform and **create infinite possibilities.** We work to **simplify and empower businesses for everyone**, offering intelligent financial solutions. Here, we invest in **technology**, promote **development**, and foster **innovation** to create new possible paths and generate positive impact in the world. At Cielo, we work with **autonomy** to write our own journey, **freedom** to be who we are, and the opportunity to **make things happen**. We are a team that **dreams in the plural**, delivering a complete experience while focusing on the physical and mental well-being of our 7,000+ employees and their families. We believe in **inclusion and embracing** all people, honoring their uniqueness and diversity of life experiences. We are seeking Customer Negotiation Supervisors. In this role, you will manage a team of commercial executives focused on acquiring Retail clients through Digital Channels and Customer Service Channels; support teams in delivering correct and appropriate product offerings and commercial terms; maintain profitability; and identify business-generation opportunities for Cielo. Let’s achieve your dreams together! **Responsibilities and Duties** ----------------------------------- **There’s room for you in this purpose:** * Manage a team of commercial executives to ensure retention of Retail and Entrepreneurial clients; monitor each executive’s performance to guide them toward optimal results in customer service or portfolio management. * Analyze and identify business opportunities with clients to offer retention solutions, meeting client needs and maximizing outcomes for Cielo. * Analyze key financial operation indicators to provide necessary inputs for improving overall operational performance. * Evaluate and propose improvements to increase your team’s operational efficiency, as well as business opportunities and retention effectiveness. * Report team performance indicators directly to the area manager to continuously improve productivity and enhance outcomes for Cielo. **Requirements and Qualifications** ------------------------------ **What does the \#CieloTeam expect from you?** * Completed undergraduate degree; * Experience leading teams, with expertise in inclusive leadership; * Advanced knowledge of Microsoft Office Suite; * Knowledge of Project Management; * Experience in commercial areas of financial institutions/companies serving IFs in client relationships with Retail PJ and Entrepreneurial clients, and/or experience in companies where you held a commercial role such as virtual manager or acquisition; * Analytical and financial background enabling ease in interpreting market and client data to foster portfolio business; * Strategic business vision; * Availability to work onsite in Barueri from Monday to Friday, with shift start times at 08:00, 09:00, or 10:30 **What increases your chances?** * Postgraduate degree in Business Management, People Management, or related fields; * Knowledge of tools and various customer service modalities; * Knowledge of Microsoft Power BI; * Commercial and strategic vision; * Teamwork, high energy level, commitment, and positivity; * Proactive behavior. **Additional Information** -------------------------- **Why live infinite possibilities alongside us?** * Medical and Dental Assistance; * Annual Variable Compensation (PPR); * Meal and Food Allowance; * Remote Work Allowance; * Life Insurance; * Home Insurance; * Private Pension; * Family Funeral Assistance; * Support Channel for Specialists (nutrition, psychology, gynecology, etc.); * Vaccination Campaign; * Wellhub; * Access to numerous courses on our Educa platform; * Healthy Pregnancy Program; * Extended Maternity and Paternity Leave; * Daycare Allowance; * Flexible Dress Code; * Birthday Day Off.