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Planning Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience level1 to 2 years
Education levelBachelor's Degree

Description

**Main responsibilities** Work on forecasting, workforce sizing (FTE), and capacity planning. Monitor KPIs such as SLA, AHT, ABS, occupancy, and adherence; analyze deviations and propose improvement actions. Develop dashboards, management reports, and support leadership in building operational scenarios. **Requirements** Experience in Planning/WFM, preferably in contact centers or high-volume operations. Proficiency in Excel and operational KPIs, with strong analytical capability. **Bachelor's degree completed or in progress.** **Previous experience in the call center segment.** **Preferred qualifications** Knowledge of Power BI, automation (VBA, Python, SQL), and WFM tools. Residence in Jundiaí, Várzea Paulista, Campo Limpo Paulista, Francisco Morato, Franco da Rocha, or nearby regions. Employment type: Full-time CLT Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Meal allowance * Transportation allowance Experience: * Production Control Planning (PCP) (Mandatory) * KPI Analysis (Mandatory) * Intermediate/Advanced Excel (Mandatory) Work location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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