Organizational Change Manager

Description

**Job Description:** Our client is the only laboratory in Brazil exclusively dedicated to laboratory support, with a clear commitment: not to compete with its customers, but to strengthen their operations with excellence, agility, and trust. **Context:** To modernize and integrate its operational, financial, and clinical processes, the organization has launched a structured ERP implementation project. Given the complexity and impact of this initiative on people, processes, and organizational culture, it is essential to engage a specialist in Organizational Change Management (OCM) responsible for designing, planning, and executing strategies that ensure effective adoption of the new system. **Objective:** Design, plan, and execute the Organizational Change Management strategy for the ERP implementation project, ensuring that people — employees, managers, and leaders — are prepared, engaged, and equipped to adopt new processes and technologies, minimizing resistance and maximizing project outcomes. **Responsibilities:** Develop and maintain the ERP Project’s Change Management Plan (CMP) Conduct change impact analysis by functional area Perform stakeholder mapping and analysis, defining engagement strategies Develop and execute the Communication Plan, ensuring clear, timely, and audience-appropriate messages focused on organizational changes Design and deliver the Training Plan in collaboration with the project team and ERP vendor Monitor and evaluate training execution for key users and end users Identify and mobilize internal change agents (change champions) within impacted areas Conduct organizational readiness assessments at different project phases Monitor resistance and propose corrective actions to mitigate people-related risks Support the project team during Go-Live, hypercare, and post-implementation support phases Participate in project progress meetings, reporting adoption and engagement metrics Coach and guide leaders and managers on their role in leading change within their teams Integrate OCM activities into the project’s master schedule, ensuring alignment with critical milestones **Accountabilities:** Deliver OCM documents and artifacts as defined in the contractual scope Ensure technical quality and alignment of change activities with recognized methodologies (e.g., PROSCI/ADKAR, Kotter, etc.) Proactively communicate risks, blockers, and deviations related to the people and change pillar Maintain confidentiality of company and project sensitive information Collaborate closely with the Project Manager, Sponsor, IT Team, and ERP Consultant Meet all deadlines established in the project schedule for OCM deliverables Adapt change strategies according to project evolution and organizational needs Record and document all change-related activities, outcomes, and lessons learned **Requirements:** Bachelor’s degree in Business Administration, Psychology, Human Resource Management, Production Engineering, or related fields including technology Proven experience in Organizational Change Management projects Experience in ERP implementation projects (SAP, TOTVS, Oracle, etc.) Proficiency in OCM methodologies (PROSCI/ADKAR, Kotter, or equivalents) = preferred Ability to develop communication and training plans Capability to facilitate workshops, interviews, and group dynamics Skill in conflict management and conducting difficult conversations Knowledge of project management (PMP, PMI, Agile) = preferred