Operational Analyst

Description

We are supporting a digital visual solutions company in searching for an **Operational Analyst.** **Responsibilities:** * Plan, control, and analyze LED panel installation and maintenance operations, ensuring demand organization, service execution efficiency, and support to field teams; * Monitor operational KPIs; * Control service orders; * Support asset management and contribute to continuous process improvement, reducing failures, rework, and optimizing resources; * Perform other duties relevant to the role. **Requirements** * Completed or ongoing undergraduate degree (Administration, Engineering, Industrial Production, Technology, Processes, or related fields); * Experience in operational roles, technical support, or operations control; * Experience with field operations (maintenance/installation); * Proficiency in Microsoft Office (especially intermediate/advanced Excel); * Experience managing service orders and service tickets; * Basic knowledge of LED panel installation and maintenance; * Ability to read technical reports at a basic level; * Familiarity with service and asset management systems (e.g., GLPI or similar); * Understanding of operational indicators (KPIs and SLAs); * Knowledge of Totvs systems is a plus. **Job Details:** * **Employment Type:** CLT \- Permanent * **Gross Salary:** R$ 3\.000,00 * **Benefits:** Transportation Allowance (VT) / Meal Allowance (VR: R$ 32.00/day) / Life Insurance / Health Insurance (50% covered) / Profit Sharing (PLR) * **Working Hours:** 44 hours per week Minimum Education Level: Bachelor's Degree * Meal Allowance * Transportation Allowance * Life Insurance * Health Insurance * Profit Sharing