Customer Service

Description

MAIN RESPONSIBILITIES: * Serve customers professionally, ensuring high service standards and sustainable relationships. * Monitor the order portfolio, tracking demand fluctuations (increases, cuts, rescheduling) and their production and financial impacts. * Monitor production departments for any changes in scheduling or order adjustments. * Formally communicate lead time impacts, additional costs, and operational constraints. * Act as the primary interface between customers, sales, planning, and shipping. * Control and flag inventory deviations for raw materials and finished goods, supported by the senior team. * Support the definition of safety stock and logistical parameters. * Mitigate risks of stockouts or overstock. * Collaborate integrally with Procurement, Production, Sales, and Logistics. * Support continuous improvement processes (Lean, Kaizen, waste reduction). * Support APQP during new product introductions, assessing logistical and service impacts. * Propose improvements to planning, customer service, and inventory control processes. * Ensure data accuracy in the ERP system (D365 or current system). * Support logistics cost reduction and transportation optimization projects. * Continuously focus on improving performance across all responsibilities inherent to the role. REQUIREMENTS: * Bachelor's degree in Business Administration, Logistics, Production Engineering, or related fields. * Advanced Excel. * POWER BI and/or Microsoft Dynamics D365 are a plus. Compensation: R$8.000,00 - R$10.000,00 per month Benefits: * Medical insurance * Dental insurance * Free parking * Profit-sharing program * Private pension plan * Life insurance * Food allowance * Meal allowance * Transportation allowance Language: * English (Preferred) Work location: On-site