Summary: This role requires a self-guided professional with expertise to solve complex problems, manage projects, influence stakeholders, and improve service delivery. Highlights: 1. Contributes to and manages projects 2. Solves complex problems and takes a new perspective on solutions 3. Acts as a resource and supports colleagues with less experience **Job Track Description:** * Requires formal education and relevant expertise in a professional, sales, or technical area. * Performs technical\-based activities. * Contributes to and manages projects. * Uses deductive reasoning to solve problems and make recommendations. * Interfaces with and influences key stakeholders. * Leverages previous knowledge and expertise to achieve results. * Ability to complete work self\-guided. * College or university degree required. **General Profile:** * Requires knowledge and experience in field. * Uses best practices and knowledge of business to improve products or services. * Solves complex problems and takes a new perspective on existing procedures. * Self\-starter, requiring minimal guidance. * Acts as a resource for colleagues with less experience. **Functional Knowledge:** * Requires conceptual expertise of theories, practices, and procedures. **Business Expertise:** * Has knowledge of best practices and team integration. * Aware of the competition and what differentiates them. **Impact:** * Impacts a range of customer, operational, project or service activities. * Works within broad guidelines and policies. **Leadership:** * Acts as a resource for colleagues with less experience. * May guide small projects with manageable risks and resource requirements. **Problem Solving:** * Solves complex problems. * Takes a new perspective on existing solutions. * Exercises judgment based on the review of multiple information sources. **Interpersonal Skills:** * Ability to articulate difficult or sensitive information. * Works to build consensus within a team. **Responsibility Statements:** * Reviews work performed by junior teams for accuracy and completeness. * Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery) * Tracks and understands intermediate system issues to confirm adherence to requirements. * Evaluates existing processes and enhances/develops to improve service delivery. * Interfaces with external client contact to resolve complex benefit questions. * Acts as subject matter expert supporting change orders and other implementation projects. * Performs other duties as assigned. * Complies with all policies and standards.
João Silva
Indeed · HR
João Silva
Indeed · HR
