Program Lead

Description

Summary: The Sales Manager leads a sales team, driving revenue generation and business growth through customer success and revenue retention motions. Highlights: 1. Lead team to achieve business targets and high customer satisfaction 2. Drive team performance through customer success and revenue retention 3. Build and develop strategic client relationships **Other** **Location** Sao Paulo, Brazil**Language** English **Summary** ----------- The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.**Description** --------------- * Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction * Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up\-to\-date * Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities * Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members * Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories * Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market * Be a point of escalation for our clients and respond promptly to any issues * Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed * Work with client contact on reporting and forecasting * Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) * Work with client contact on reporting and forecasting * Coordinate team incentives and Sales Performance Incentive Funds * Partner and build business relationships with all partners to ensure customer expectations are met