Spa & Wellness Manager

Description

Company Description **Our Brand** **/** *Sofitel* Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought\-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir\-faire and generous service, Sofitel is for free\-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury. **Our Hotel****/***Sofitel Rio de Janeiro Ipanema* A landmark for Sofitel in the Americas, **Sofitel Rio de Janeiro Ipanema** re\-emerges as a revitalized beachfront icon where French elegance meets the vibrant Carioca lifestyle. Designed as a sanctuary of art, craftsmanship, and sensory experiences, the hotel sets a new benchmark for luxury hospitality in Rio de Janeiro. The property features 172 rooms and suites with the signature Sofitel MyBed, refined art\-filled interiors, and sweeping views of Two Brothers Hill. Guests enjoy elevated dining at the 22nd\-floor Chef’s Table, a rooftop infinity pool, wellness spa, Beach Club, and the exclusive Club Millésime lounge for personalized service and private check\-in. Job Description We are seeking a passionate and results\-driven **Spa \& Wellness Manage**r to support the pre\-opening of the Spa \& Wellness division at Sofitel Ipanema, including spa implementation, operational setup, and process structuring, in preparation for full operations. * Adhere to Spa Policies and Standard Operating Procedures at all times; * Act as a Wellness Ambassador for the hotel, representing the brand values and Accor standards with colleagues, guests, and external stakeholders while maintaining a professional appearance; * Promote colleague wellness initiatives in partnership with People \& Culture teams; * Manage the daily operations, efficiency, and overall performance of the spa and wellness facilities; * Maintain effective communication and colleague welfare practices for both existing and new team members; * Develop and implement strategic initiatives to promote spa, wellness, and well\-being offerings within the hotel and local market; * Maintain strong knowledge of competitors, including products, pricing, promotions, and sales strategies; * Support all additional operational responsibilities assigned by hotel management while protecting hotel assets and property. **Administrative Responsibilities** * Assist with budgeting, forecasting, financial analysis, and profitability management for wellness departments; * Monitor operational costs, payroll approvals, inventory systems, productivity reports, and purchase requisitions; * Review invoices, control labor and supply costs, and ensure revenue targets are achieved; * Coordinate maintenance and service agreements for spa equipment in partnership with Engineering teams; * Prepare and submit operational and performance reports to hotel and corporate teams. **Strategy, Marketing \& Revenue Management** * Lead the implementation of annual wellness and marketing strategies, including social media, digital campaigns, events, and retreats; * Develop pricing structures for treatments and retail products according to market conditions and hotel revenue strategies; * Ensure all marketing materials and communications follow brand guidelines; * Establish and monitor KPI goals aligned with revenue expectations and revenue management practices; * Participate in weekly revenue meetings to identify new business opportunities within the hotel and local community. **Guest Experience \& Operational Excellence** * Ensure guest preferences and special requests are accommodated to the highest standards possible; * Conduct regular facility and treatment audits to maintain brand standards and service quality; * Oversee daily operations and support teams in delivering exceptional guest experiences; * Ensure all wellness facilities maintain high standards of cleanliness, hygiene, and operational excellence. **Team Leadership** * Lead regular departmental communication, team meetings, recognition, and motivation initiatives; * Support onboarding, cross\-training, recruitment, development, and performance management for wellness teams; * Attend daily hotel briefings and maintain strong collaboration with all hotel departments; * Ensure compliance with the Accor Code of Ethics and company policies. **Health, Hygiene \& Safety** * Ensure compliance with all health, safety, hygiene, and emergency procedures across wellness facilities; * Identify and address operational hazards and maintenance issues immediately; * Maintain a safe environment for guests, colleagues, and hotel property; * Handle emergency situations with professionalism, urgency, and discretion. Qualifications * Bachelor’s Degree completed is required; * Fluency in English and French is required; * Minimum of 3 years’ experience in a management or supervisory position in a spa, leisure, wellness, or related field; * Previous experience in spa therapy, recreation, or fitness is recommended; * Previous experience in luxury hotels or pre\-opening, with a strong background in financial budgeting and forecasting; * Acting as an ambassador for well\-being, with a personal interest and lifestyle approach to wellness.