Customer Success Consultant

Description

Summary: Join goFLUENT as a Customer Success Manager to build strong client relationships, drive growth in the Brazilian market, and thrive in a dynamic, innovative environment within digital learning solutions. Highlights: 1. Build strong client relationships and drive growth in the Brazilian market 2. Thrive in a fast-paced, dynamic, and innovative environment 3. Help businesses upskill their workforce and grow your career Ready to make an impact? Join goFLUENT as a Customer Success Manager! Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment. Your next career move awaits! **Join Our Team \& Make an Impact** Are you passionate about building strong client relationships and driving success? We are looking for a **Customer Success Manager** to help expand our **Brazilian market** and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long\-term growth. If you thrive in a **fast\-paced, dynamic environment** and enjoy making a meaningful impact, this role is for you.**What You’ll Do****Be a trusted advisor:** Build and maintain strong relationships with clients, understanding their evolving training needs. **Lead seamless onboarding:** Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start. **Drive engagement and success:** Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes. **Unlock growth opportunities:** Identify upsell possibilities and expand client partnerships. **Champion continuous improvement:** Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions. **Share expertise and insights:** Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning. **Why You’ll Love This Role****Impact and Growth:** Help businesses upskill their workforce while growing your career in a thriving global company. **Dynamic and Collaborative Culture:** Join a diverse, supportive, and knowledge\-sharing environment where your ideas matter. **Fast\-Paced and Innovative:** Be part of a company that embraces change and is shaping the future of digital learning. **What We’re Looking For** Fluent or bilingual in Portuguese Intermediate English proficiency Passionate about customer success and relationship management Exceptional communication and analytical skills Highly organized and adaptable to varied projects Proactive problem\-solver with a growth mindset Team player who values collaboration and knowledge\-sharing **Experience in Training, e\-Learning, or HR Solutions (SaaS) is a plus.** **What we offer** Our culture is unlike anywhere else. Starting day one of your \#lifeatgoFLUENT, tons of awesome perks and benefits await you, including: Dynamic, startup\-like experience within the security of a fast\-growing, 25\-year old Swiss\-based company. Learn from top executives and visionaries in the learning and language market. The experience of joining an innovative organization with an international, vibrant working environment. Full on\-boarding and fast ramp mentoring program leading candidate to success. World\-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages! Ability to work from any of our 20\+ offices around the world. Exciting team\-building events. Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us\-en/careers/ \#LI\-Onsite **Department** Customer Experience **Role** Customer Success Manager **Locations** Fortaleza **About goFLUENT** ------------------ goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper\-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device. **Founded in** 2000 **Coworkers** 1500\+ **CUSTOMER EXPERIENCE****·****FORTALEZA** **Customer Success Consultant** =============================== Ready to make an impact? Join goFLUENT as a Customer Success Manager! Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment. Your next career move awaits!