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Online Customer Service Representative

R$1,832/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The professional will be responsible for promoting the promotional group, recording sales, organizing customers, reactivating conversations, updating product catalogs, and managing customer service across multiple platforms. Key Highlights: 1. Responsible for promoting the promotional group and recording sales. 2. Organizing and managing customers across multiple platforms. 3. Updating catalogs and assisting with price updates. **Daily Tasks** * Promote the Promotion Group: Send daily invitations to our customers to join the promotion group. * Record Sales from Advertisements: Register all sales generated from advertising campaigns. * Organize and Tag Customers on WhatsApp: Maintain an organized and properly tagged customer list on WhatsApp. * Reactivate Old Conversations: Send promotions and messages to engage customers who have previously contacted us. * Register Non\-buying Customers: Record information about customers who have not made purchases, including their products of interest. * Receive customers, understand their needs, and direct them to the appropriate sales representatives. * Update the Product Catalog: Keep the product catalog up to date at all times. * Assist with Price Updates: Support updating product prices in the master spreadsheet when requested. * Answer and Manage the Landline Phone: Ensure all calls received via landline are answered and properly routed. * Manage Customer Service Across Multiple Platforms: Be responsible for customer interaction and contact management on WhatsApp, Instagram, Facebook, Google, and other communication tools. **Benefits:** * Meal allowance (R$ 20.00 per day) * Transportation allowance * UNIMED health insurance (after 3 months of experience) * Dental insurance (after 3 months of experience) * Group life insurance Employment Type: Permanent CLT Salary: Starting from R$1\.832,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On\-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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