Guest Relations

Description

Job Summary: The professional will be responsible for receiving and welcoming guests, managing requests, monitoring satisfaction, and enhancing the customer experience in the hospitality sector. Key Highlights: 1. Friendly and personalized guest service 2. Point of contact for special requests and problem resolution 3. Monitoring guest satisfaction and feedback for continuous improvement * High school diploma required; hospitality, tourism, public relations, or related fields preferred. * Prior customer service experience, preferably in the hospitality industry. * Fluent English; additional languages are a plus. * Availability for flexible hours, including weekends and holidays. * Familiarity with hotel management tools and customer experience platforms. Receive and welcome guests, ensuring friendly and personalized service. * Serve as the primary point of contact for special requests and issue resolution during the stay. * Monitor guest satisfaction and collect feedback for continuous improvement. * Accompany VIP guests and provide exclusive experiences. * Assist in organizing events, excursions, and customized services. * Collaborate with other hotel departments to ensure an integrated guest experience. * Develop strategies for customer loyalty and optimization of the guest experience. * Manage complaints and ensure efficient solutions to issues. * Provide support in communicating information about hotel services and local attractions. * Contribute innovative ideas to enhance service and guest experiences. * Support preparation of reports on satisfaction levels and improvement suggestions. * Assist with other hospitality-related activities as needed. Employment Type: Full-time CLT Salary: R$2.359,77 - R$3.134,83 per month Benefits: * Medical insurance * Food basket * Commercial agreements and discounts * Meal allowance * Transportation allowance Work Location: On-site