Sales Consultant

Description

**JOB MISSION** Serve as a sales consultant for products, deliver friendly service, and demonstrate product knowledge to all customers; Maintain the store's appearance in accordance with Sephora's concepts and procedures. **KEY RESPONSIBILITIES** **In-Store / Customer Service** * Greet and enthusiastically assist all customers entering the store; * Provide courteous and specialized service to customers; * Identify customer needs through effective questioning and recommend products to meet those needs; * Convey product knowledge to customers; * Act as a productive and motivated member of the store team; * Assist in identifying opportunities for improvement within the store and potential solutions; * Recognize and respect the work of others; * Contribute to a pleasant and organized work environment; * Perform duties as required; * Pursue specialized knowledge in your area of expertise; * Monitor market trends; * Adhere to the LVMH Group’s Code of Ethics and Conduct. **Store Presentation** * Maintain Sephora’s product promotion, service, and event concepts at all times; * Maintain store cleanliness, maintenance, and organization standards; **Operations** * Execute and comply with all Sephora policies and procedures; * Strive to be a reference in your assigned area; * Participate in inventory control and quality assurance; * Complete all assigned tasks promptly and accurately; * Maintain store safety standards; * Monitor competitor activities; * Stay informed about special store events; * Participate in programs aimed at reducing shrinkage/loss; * Assist in reducing company expenses without compromising service or presentation standards; * Designated consultants must possess knowledge of cashier functions; * Ensure confidentiality of information. **Training** * Complete all My Sephora Learning trainings; * Proactively seek additional training when necessary; * Assist in onboarding new consultants. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Retail experience preferred; * Beauty industry experience preferred. **Qualifications** **Required Knowledge and Skills** * Customer service, communication, and organization. * Logical reasoning. **Education Level** * High school diploma or equivalent; * Foreign language proficiency preferred; **Job Requirements** * Communicate clearly with customers and colleagues verbally; * Operate the point-of-sale system, if certified; * Handle and apply products on customers; * Demonstrate availability and flexibility; * Comply with the dress code; * Deliver consistent and reliable service. **Competencies** * Committed and proactive profile; * Customer-focused; * Team player; * Professional ethics and values aligned with Sephora; * Results- and action-oriented; * Willingness to learn.