Commercial Analyst

Description

**About the Company** Chamfer is a medium-sized company in the plastic transformation sector, with 40 years of history and a solid presence in the industrial market. Over these four decades, we have built a trajectory marked by quality, innovation, and commitment to our customers. We are a structured organization, continuously evolving, that values efficient processes and people who make a difference in day-to-day operations. We are seeking a **Commercial Analyst** to join our team! We are looking for an organized, communicative individual with strong cross-departmental coordination skills, who enjoys handling multiple demands and focuses on ensuring an agile and efficient experience for our customers. **? Key Responsibilities** * Monitor the order portfolio daily, ensuring constant status updates. * Keep customers and the sales team informed about production progress, deadlines, and deliveries. * Act as the liaison between Sales, Production Planning and Control (PCP), Logistics, and Production departments, ensuring operational fluidity. * Monitor lead times, scheduling, and delivery forecasts, anticipating risks and proposing solutions. * Support the management of critical orders and priority requests from the sales team. * Track finished goods and graphic materials inventory levels. * Record and update information in ERP and other internal systems. * Assist in addressing incidents and resolving issues with customers. * Ensure clear, agile, and accurate communication among all involved departments. On-site work only. **? Requirements** * Completed high school education. * Prior experience in customer service, after-sales, call centers (SAC), or administrative routines. * Strong verbal and written communication skills. * Organizational skills and ability to handle multiple simultaneous tasks. * Intermediate proficiency in Excel. * Collaborative mindset, proactivity, and strong sense of priority. **✨ Preferred Qualifications** * Experience in an industrial environment. * Familiarity with ERP systems. * Previous experience in B2B customer service. * Knowledge of logistics, PCP, or related areas. * Ability to thrive in high-demand, fast-paced environments.