Job Summary: Opportunity for healthcare professionals in an agile and innovative environment, coordinating teams and service processes to ensure customer satisfaction and achievement of targets. Key Highlights: 1. Join the largest integrated healthcare network in Brazil 2. An agile environment that values innovation and leadership 3. Promotion of dignity and respect for diversity Join the customer service area of the largest integrated healthcare network in Brazil. Here you will find an agile environment that values innovation and leadership. In this team, you will have the opportunity to manage patient care across Hospitals, Laboratories, and the Customer Service Center of the largest integrated healthcare network in Brazil. We care comprehensively—thus, we are present at every touchpoint in the lives of millions of patients, enabling us to achieve outstanding results by welcoming all people exactly as they are. **For us, diversity matters!** We recognize that diversity fosters innovation in workplaces; more importantly, we are certain that we are part of the transformation. We promote dignity and respect for all individuals so they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all those who recognize the importance of building a workplace free from prejudice, harassment, and discrimination—join the transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties** * Coordinate Reception and Sample Collection teams and processes—analyze and propose optimal solutions, monitor revenues, expenses, and quality indicators, ensuring effective management of unit services and infrastructure to achieve established targets and ensure customer satisfaction. * Ability to propose, implement, and ensure continuous improvement actions within unit processes; * Analytical, proactive, and solution-oriented mindset focused on meeting brand requirements, resolving issues, and achieving targets. **Requirements and Qualifications** * Completed undergraduate degree in Biomedicine, Pharmacy, or Nursing; * Completed postgraduate degree in Hospital Management, Business Management, or related fields; * Prior experience in team management and leadership; * Preferred: Experience as a leader/supervisor/coordinator in diagnostic units; * Preferred: Leadership and team management training; * Experience in analysis and management of performance indicators; * Proficiency in Microsoft Office and information systems. **Additional Information** Work Mode: On-site By caring for our people, we become the healthcare that people desire and the world needs—check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or on-site cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Dasa University, Development and Career Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Voucher and Performance-Based Bonus (PPR). Only Dasa offers—the Health Program, built upon 5 pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that once a position matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment stages so we can learn more about you. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers is what drives us. Have you ever considered joining Latin America’s largest laboratory network and helping transform the future of healthcare? Here, we continuously seek innovative solutions for disease detection and prevention, with a focus on compassionate care, quality excellence, and holistic attention. We are a reference in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity fuels innovation—and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to be their true self. Thus, our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To explore more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.