Technical Support Representative | Timbó

Description

Job Summary: Our Technical Support team is seeking professionals to assist customers remotely with questions or technical issues, providing support and pursuing resolutions. Key Highlights: 1. Customer service and technical issue resolution 2. Focus on diagnostic testing and escalation to responsible departments 3. Values logical reasoning, strong communication skills, and flexibility When our customers have questions or encounter technical issues related to the functionality of our services, our Technical Support team steps in to provide remote assistance. If you’re experienced in equipment configuration and networking—or eager to learn about all of it—you’re a perfect match! We want your resume in our inbox now! :) **This and all other listed positions are open to Persons with Disabilities (PwD)** **Responsibilities and Duties** * Respond to customers via available communication channels; * Generate and communicate the customer service protocol number; * Identify and pursue resolution of customer requests; * Conduct basic diagnostic tests with customers; * Escalate to Level 2 Analysts when required; * Identify and ensure adherence to SLA deadlines for dedicated customers, interconnection, or government accounts; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Aim to resolve issues during the customer’s first contact. If resolution is not possible, escalate to the responsible department; * Adhere to deadlines and rules established by the company or applicable legislation. **Requirements and Qualifications** **Skills:** Knowledge of networks and maintenance, logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work schedule during in-person training period:** 08:00–12:00 and 13:12–18:00, Monday through Friday. **After training, remote work schedule:** 12x36 shift rotation. Opportunity for remote work based in Timbó and surrounding areas. ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Coverage Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance PPR – Profit Sharing Program Quinquennial Bonus – Recognition for years of service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for residential, corporate, and government clients. With an innovative mindset, we combine cutting-edge technology with personalized service—making all the difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named the Best Broadband Operator in Southern Brazil for six consecutive years! We develop solutions for people’s future and create growth opportunities for those who drive progress—all through strong collaboration and a commitment to high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique—simplifying people’s lives since 1997! **All our job opportunities are open to Persons with Disabilities (PwD)** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Coverage Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance PPR – Profit Sharing Program Quinquennial Bonus – Recognition for years of service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique