Job Summary: The Technical Support Assistant will provide first-level support, assist with system installation and configuration, and clarify operational questions. Key Highlights: 1. First-level support for system customers. 2. Assistance with platform installation, configuration, and usage. 3. Collaborative and challenging work environment. We are seeking a passionate **Technical Support Assistant** who loves technology to join our team and contribute to the development of innovative solutions. The professional will be responsible for providing first-level support to system customers, registering, categorizing, and routing support tickets. They will assist with platform installation, configuration, and usage, clarify operational questions, guide customers, and escalate complex incidents to higher support levels. Iqnus is a company with over 15 years in the market that leverages technology to connect brands and consumers. One of our products is BotVendas: an **omnichannel system that automates sales via social media**, targeting the **retail** market, especially **pharmacies**. **Main Responsibilities:** * Collaborate with colleagues and other departments within the company. * Ensure high-quality customer service. * Monitor customer server services and proactively resolve issues; * Provide first-level support to customers using our system; * Register, categorize, and route technical support tickets; * Assist with platform installation, configuration, and usage; * Clarify operational questions and guide customers on configuration and usability; * Escalate more complex incidents to higher support levels. **Mandatory Requirements:** * Completed or ongoing undergraduate degree (from the 3rd semester onward) in Technology or related fields; * Knowledge of Linux; * Basic or intermediate knowledge of Computer Networks; * Experience or familiarity with Databases; * Ability to work in an organized manner with attention to detail. **Desirable Differentiators:** * Familiarity with Linux environments and terminal; * Interest in learning and technical growth; **What We Offer:** * Collaborative and relaxed work environment; * Participation in challenging projects with significant market impact; * Opportunities for professional growth; * Market-competitive benefits; * **On-site work.**