Browse
···
Log in / Register
Job Summary: Provide customer service, performing installations, maintenance, and technical support, ensuring excellence, customer satisfaction, and service quality, in accordance with standards and best practices. Key Highlights: 1. Excellence in customer service and satisfaction 2. Technical support and clarification of doubts 3. Opportunities for professional growth and technological updating Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other services; ensure excellence in service delivery and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled service appointments agreed upon with customers, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Maintain work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring safety for oneself and customers; Understand and apply quality indicators (IRR, IFI) in daily activities to continuously improve services; Actively participate in training and development programs offered by the company to foster professional growth and constant updates on new technologies and procedures. Primary daily activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates regarding products and services. Requirements: Completed high school education; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Availability to work flexible hours as required by service needs; Basic knowledge of digital tools and customer service registration systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * University Discounts * SESI Agreement * Dental Care Assistance * Internet Package Discount * Telemedicine * Medical Assistance (with co-payment) * Profit Sharing * Citizen Company * Pharmacy Agreement * Skello App (e-book and digital books) * Meal Voucher or Food Voucher * Life Insurance * Transportation Voucher
