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Job Summary: Directly provide customer service, ensuring excellence, satisfaction, and quality, while delivering technical support and applying best practices. Key Highlights: 1. Focus on excellence and customer satisfaction 2. Continuous improvement through quality indicators 3. Participation in training and development programs Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other services; ensure service excellence and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best customer service practices. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled customer appointment calendar, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring personal and customer safety; Understand and apply quality indicators (IRR, IFI) daily to continuously improve services; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily main activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Attending trainings and updates on products and services. Requirements: Completed high school education; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work varied hours as required by service needs; Basic knowledge of digital tools and service recording systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Telemedicine * Meal allowance or food allowance * Skello App (e-books and digital books) * Pharmacy benefit * Citizen Company * Internet package discount * Transportation allowance * Medical assistance (with co-payment) * University discounts * Profit-sharing program * Life insurance * Dental assistance * SESI benefit
