Technical Consultant Trainee

Description

Job Summary: Directly provide customer service, ensuring excellence, customer satisfaction, and service quality, in accordance with company standards. Key Highlights: 1. Ensure customer satisfaction through consultative service 2. Actively participate in training and development programs 3. Maintain personal safety and the safety of customers Perform direct customer service activities including installation, maintenance, address changes, equipment removal, and other related services. The primary objective is to ensure service excellence, customer satisfaction, and service quality, following company standards and procedures. Responsibilities: * Fulfill the pre-scheduled customer service appointments, ensuring punctuality and effectiveness. * Ensure customer satisfaction through consultative service by identifying customer needs and offering appropriate solutions. * Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage. * Properly use personal and collective protective equipment to maintain personal safety and the safety of customers. * Understand and apply quality indicators (IRR, IFI) in daily operations to continuously improve service quality. * Actively participate in company-provided training and development programs to support professional growth and continuous updating on new technologies and procedures. Minimum Education: High School (Secondary Education) Driver's License: Class B * SESI Benefit Program * Dental Care * Meal Voucher or Food Voucher * Citizen Company * Internet Package Discount * Medical Assistance * Profit Sharing * Telemedicine * Life Insurance * Pharmacy Benefit